ServiceDesk Plus' built-in CMDB is the centralized system of record for configuration data to manage complex IT infrastructures. With newly added CIs automatically synced with the CMDB as your IT environment grows, ensure your stakeholders always have accurate information while managing other ITSM practices
Schematically recreate your IT infrastructure component dependencies on a drag-and-drop canvas, defining custom relationships between CIs. Organize service-specific segments of the infrastructure into distinct business views for quick and easy reference.
Gain clarity and make decisions faster by leaning on your CMDB data for managing incidents, problems, changes, projects, and releases. When CIs are associated with any ITSM process, stakeholders can effortlessly view the infrastructure dependency map in a single click.
Capture versioned snapshots of CIs across different points in time using CMDB Baselines to detect configuration drift, perform audits, and comply with regulations.
Set up CMDB data quality policies to track incomplete, stale, and orphaned CIs. Configure the required fields for completeness, the duration for staleness, and essential relationships. Gain context at a glance within CI views on data quality metrics to ensure you have the complete picture.
Track CI counts by state, monitor data quality metrics like completeness, staleness, and orphaned CIs, and see how CIs connect to your ITSM practices, all from a single CMDB dashboard.
Gain insights on where you import CIs and ingest CI data from for ManageEngine applications, down to the instance. Use it to filter out your CIs in custom views, making it easier to drill down the source of your CIs and track CI duplication with ease.
Keep your CMDB up to date as new components are added to the infrastructure. Auto-sync newly added assets as CIs using predefined sync rules, identifier rules, and field mappings that prevent duplicate assets and CIs.
Automatically sync the CMDB with Layer 2 network devices, applications, and their interdependencies through integrations with ManageEngine's full-stack observability suite for a real-time, accurate view of the entire IT environment.
Integrate with a range of IT monitoring and observability tools and populate ServiceDesk Plus' CMDB with CIs fetched from both ManageEngine and third-party observability tools. Learn more about ServiceDesk Plus' integrations here.
If you have any questions about how ServiceDesk Plus' CMDB can map your IT infrastructure, simply talk to our product experts today.
Book your slot nowA CMDB is a centralized repository that maintains up-to-date information about an organization's IT infrastructure and its interdependencies. These dependencies can include IT assets, departments, and the personnel responsible for managing them.
