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Webinar:

ITSM analytics crash course: 7 reports that can help you connect the dots in your IT support

Objective

IT help desks continuously generate enormous amounts of data. Using advanced data analytics, admins can generate valuable reports that provide insights on various IT service delivery pitfalls and their sources. In this webinar, we will discuss seven reports every IT team can create, without any data mining expertise, to get a complete view of their IT.

Find answers to all your burning IT questions, such as:

  • Is my service desk properly staffed?
  • What major factors are impacting our SLA performance?
  • Are the right technicians accessing business-critical services?
  • Which changes in our environment are most likely to fail?
  • Which topics should our team focus on while building a knowledge base?

What you'll learn:

  • Which reports will help you answer the questions listed above.
  • Simple procedures to create these reports from help desks or business intelligence tools. 
  • Step-by-step instructions to create the reports specifically using ServiceDesk Plus and Analytics Plus.

Who should watch:

  • IT help desk admins and technicians who want to identify and remove process bottlenecks to optimize IT support.
  • CTOs and CIOs who are looking to devise an ITSM strategy to complement their business' objectives and goals.
  • ServiceDesk Plus customers who want to leverage the Analytics Plus integration to create insightful reports.


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