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Webinar: Plan, roll out, and measure changes effectively using ServiceDesk Plus

As technologies evolve and organizations scale, IT infrastructure is prone to frequent changes. Many IT teams often underestimate the need to properly plan for changes. Having good change management helps IT teams plan changes effectively and minimize business risk. An organization-wide IT change might require comprehensive analysis of the change and it's impact, organized implementation schedules, and a means to measure the success (or failure) of the change. ServiceDesk Plus makes all of this easy with an integrated approach to CMDB, changes, projects, and reports.

What you'll learn

In this webinar, you will learn how to create a change management workflow for your IT help desk team, automate change workflows, and keep track of change metrics. Some key takeaways include learning how to:

  • Perform change impact analysis using CMDB.
  • Implement organizational IT changes using the projects module.
  • Track incidents related to new and completed changes.
  • Effectively use the reports module to monitor KPIs.
It is easy and beneficial to walk through the CMDB and get the asset information and the associated changes. Every module in ServiceDesk Plus is well integrated, be it change, assets, or CMDB.
Gregory Booth, Michigan Technological University

Who should watch

About the presenter' product education specialists

Charles Ignatius has over five years experience working with the ManageEngine suite of products. He is a part of our product education team, which aims to build customers' confidence in using ServiceDesk Plus. He is passionate about teaching and conducts webinars and training sessions throughout the year.

Know more about upcoming webinars

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