How to back up your data in ServiceDesk Plus (for Windows)

Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc)
Click the Windows icon and select Command Prompt (Admin)
Go to Bin directory and run backUpData.bat
The database, including all file attachments, inline images, archives, and custom folders, will be backed up.
The back up file will be stored under ManageEngine/ServiceDesk/backup.
You can now start the ManageEngine ServiceDesk Plus service from the Services console(services.msc).