ServiceDesk Plus 9.0 -

ITIL-Ready Help Desk Software

Webinar series on ITSM

The ITSM webinar series, organized by ManageEngine, with Rob England (a.k.a IT Skeptic) as the speaker, will be presented in 6 parts.

Rob England is an IT commentator and consultant, blogger, coach, trainer, and published author. He is best known for his controversial website and alter-ego, The IT Skeptic. He has twenty years experience mapping business requirements to IT solutions, ten of them in service management. He has written many articles and papers, and several books. He is active in the itSMF (the professional body for ITIL) and a member of ACM, ISACA and the NZ Computer Society.

Improving service response

The second part of the ITSM series of webinars is titled "Improving service response". This webinar will help you gain a better understanding of ways to improve your service response, reduce MTTR and policy control.


Title Date and Time
Establishing a service desk

Tuesday, August 30, 2011
11:00 AM EDT

Improving service response: requests and incidents

Tue, Sep 13, 2011
1:00 PM - 2:00 PM EDT

Improving Service Quality: Service Desk Metrics

Tue, Oct 4, 2011
1:00 PM - 2:00 PM EDT

Service Level Management Basics

Thu, Oct 27, 2011
1:00 PM - 2:00 PM EDT

Managing portfolios To be announced
Continual service improvement programs To be announced

Walking the Talk

Rob's presentation will be followed by a brief overview of how to implement ServiceDesk efficiently using ServiceDesk Plus by Arvind Parthiban.


Thu, Oct 27, 2011
1:00 PM - 2:00 PM EDT

You will also receive an ITIL white paper once you register.

Related Links

Webinar series on ITIL

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