Gartner Peer Insights CustomersÍ Choice for ITSM

ManageEngine recognized as a 2022 Gartner® Peer Insights™ Customers' Choice for Europe, the
Middle East and Africa.

We are delighted that ManageEngine was named as a Customers' Choice in the Midsize Enterprises Segment and the Europe, Middle East, and Africa Segment in the 2022 Gartner® Peer Insights™ 'Voice of the CustomerÍ for IT Service Management Tools.

We believe this is a testament to ServiceDesk Plus, our flagship ITSM platform, helping enterprises scale their ITSM operations while boosting employee experiences.

Learning about the experiences of their peers in purchasing and implementing an ITSM tool goes a long way in helping organizations find the right solution for their enterprises. The Gartner Peer Insights: Voice of the Customer is an excellent resource for IT managers and CIOs to understand the reviews and ratings of ITSM solutions by peers within their industry verticals.

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ServiceDesk Plus:
A preferred ITSM solution for customers across segments

ManageEngine has been named as an Established Vendor, alongside ServiceNow and BMC, in the 2022 Gartner® Peer Insights™ 'Voice of the CustomerÍ for ITSM Tools report.

In addition to the CustomersÍ Choice Segment Distinctions, we have been named a Strong Performer in the Services Industry Segment and the Asia/Pacific Deployment Region Segment in this report.

ManageEngine named a 2022 Gartner Peer Insights CustomersÍ Choice

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Why ServiceDesk Plus remains the top choice for over 100,000 service desks!

From its inception as a help desk tool about 15 years ago, ServiceDesk Plus has evolved into an ITSM platform that helps enterprises adopt ITIL best practices across incident, request, asset, change, and release management . With its contextual, native integrations into other IT and business management apps, ServiceDesk Plus is a central location at which you can orchestrate your organization's IT and business workflows.

ServiceDesk Plus workflow process

A core component of our product philosophy is that our solutions need to adapt to our customers' business workflows and not the other way around. ServiceDesk Plus' visual workflow builders help enterprises design their IT business processes with custom automations, helping service desks break free of the mundane workload.

Being an extensible platform, ServiceDesk Plus offers a low-code integrated development environment out of the box that helps service desk analysts carry out complex actions with a single click.

ServiceDesk Plus also helps your enterprise future-proof its service management with Zia, our AI- and ML-powered virtual agent. She acts as the first point of contact for end users and provides them with answers, recommendations, and the ability to perform ticketing actions.

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What do customers love about us?

Thank you to all of our customers who shared their vote of confidence. ManageEngine remains committed to helping you manage the end-to-end delivery of IT and business services while kicking up your employee experiences a few notches.

What is Gartner Peer Insights?

Gartner Peer Insights is a platform offered by Gartner, Inc. to users for sharing their experiences in implementing and using a particular category of enterprise IT software.

According to Gartner, "The 'Voice of the Customer' is a document that synthesizes Gartner Peer InsightsÍ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process."

Vendors with 20 or more published reviews during a specified 18-month period were included in this research and were evaluated based on their overall rating and the user interest and adoption around their solutions.

As of April 19, 2022, ManageEngine has an average rating of 4.4/5 in IT Service Management tools, with a total of 917 ratings from our customers.

To learn more about Gartner Peer Insights or to read the reviews written about our products by the IT professionals who use them, please visit the CustomersÍ Choice landing page on Gartner Peer Insights.

Gartner® Peer Insights™ Voice of the CustomerÍ for IT Service Management Tools, Peer Contributors, 29.03.2022

The GARTNER, PEER INSIGHTS and GARTNER PEER INSIGHTS CUSTOMERSÍ CHOICE badge are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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