6 IT help desk lessons
ServiceDesk PlusITSMHelp desk lessons

Six IT help desk lessons from the casinos of Vegas

Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices.

What you'll learn:

  • IT service delivery tips and tricks
  • ITSM best practices
  • ServiceDesk Plus's ITSM capabilities

Who should attend:

  • IT admins and team members who are looking for ways to improve their help desk performance
  • IT help desk teams who wish to implement ITSM best practices
  • IT help desk teams who are interested in exploring the ITSM capabilities of ServiceDesk Plus

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