Six IT help desk lessons from the casinos of Vegas
Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices.
What you'll learn:
IT service delivery tips and tricks
ITSM best practices
ServiceDesk Plus's ITSM capabilities
Who should attend:
IT admins and team members who are looking for ways to improve their help desk performance