The world of work is now settling on a hybrid work model! Organizations around the globe are focused on providing very flexible work schedules to their employees. But, what does this radical transformation mean for IT and business service delivery teams?

Level up your ITSM with ServiceDesk Plus and meet the challenges of hybrid work!

ITSM strategy

Let us introduce you to Jake, a software developer, who is WFH
i.e, working from Himalayas!

Throughout this whitepaper, we will travel with Jake,his company, and their service delivery team on their voyage towards an ITSM strategy that is cut out for a hybrid environment.

And, along the way you will learn how to

  • Design, deliver, and support IT services for a distributed workforce
  • Run your service desk on auto-pilot
  • Build a hybrid employee onboarding process
  • Tackle major incidents before they impact your business
  • Manage a hybrid IT asset estate with the ITSM-UEM framework

About the author

Siddharth G is a product marketer at ManageEngine. He specializes in driving marketing campaigns and customer education programs for ManageEngine's flagship ITSM platform, ServiceDesk Plus. Over the past three years, Siddharth has hosted various masterclass and thought leadership webinars addressing specific ITSM challenges that organizations face and the best practices to overcome them. He has also authored educational guides on IT ticketing systems and IT service catalog.

Gear up your ITSM for hybrid work, today!

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