ServiceDesk Plus > Resources > Ebooks > NIS2 compliance requirements
ServiceDesk Plus > Resources > NIS2 compliance requirements

Free e-book

Championing NIS2 compliance as an
ITSM leader

Discover how you, as an ITSM leader, can align with NIS2 requirement through your ITSM best practices, and how ServiceDesk Plus helps bridge any operational gaps.

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The role of ITSM in your organization's NIS2 compliance

The EU's NIS2 directive brings stricter cybersecurity rules and now applies to fifteen critical sectors instead of the previous eight sectors. With stricter requirements for incident reporting and risk management, IT service delivery teams must evaluate their role in strengthening the organization's NIS2 posture. This starts with building a resilient incident response and risk management framework, enhanced by modern technologies that align with NIS2 standards. Fortunately, your existing ITSM practices can serve as a jumping board, drastically reducing the gap to NIS2 compliance.

This e-book offers ITSM professionals a clear, practical look at what NIS2 means for them, focusing on two key areas:

  • Article 21: Cybersecurity risk management
  • Article 23: Incident reporting

You'll also learn how a unified service management platform like ServiceDesk Plus can help simplify compliance and align your operations with NIS2 requirements.

Top three insights inside:

  • A quick look at what's new in the updated NIS2 directive, what's changed, and why ITSM teams should care about compliance.
  • Understanding Articles 21 and 23 in the context of IT service management
  • How ServiceDesk Plus and its ITIL-compatible capabilities help IT teams align with essential NIS2 requirements.
NIS2 compliance requirements

Elevate ITSM workflows with
ServiceDesk Plus for NIS2 compliance:

Easily operationalize a
robust, world-class incident response strategy

  • Design structured workflows and enforce strict response procedures to ensure every incident is addressed without breaching compliance guidelines.
  • Set up no-code automations to keep stakeholders informed of incident progress within predefined timelines
  • Gain clear visibility into the impact of an incident with an interactive map of service dependencies powered by the CMDB
  • Respond faster by capturing incidents from a wide range of monitoring tools and business communication channels

Identify and manage risks tied to your IT service operations

  • Have complete visibility and accountability over your IT assets, both hardware and software
  • Tackle IT audits with ease with a bird's eye view of your operations and compliance status through real-time dashboards and data-driven reports.
  • Maintain meticulous logs of actions to trace back any activity during audits.
  • Quickly build a fully functional module tailored to your industry-specific risk management needs, all within a few hours.

Extend NIS2 compliance to non-IT service teams and their workflows

  • Set up dedicated service desk instances for non-IT teams and align their service operations with the NIS2 directive.
  • Let non-IT teams build and maintain their own service catalogs, workflows, operational data, reports, and manage role-based access down to the granular level.
  • Keep processes like onboarding and offboarding airtight by automating cross-functional workflows and eliminating exposure to any forced or human errors.
  • Build domain-specific security knowledge so employees understand the risks of simple mistakes since even non-IT teams rely heavily on technology today.

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