Visual workflows to
streamline operations

Build visual workflows with a no-code, intuitive workflow builder to automate operations and establish standard operating procedures.

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What is ManageEngine ServiceDesk Plus

Conversational AI support agent to reduce technician response

Zia, the AI-powered assistant from Zoho, is available as a virtual support agent in ServiceDesk Plus. Zia helps bridge the gap between service desks and end users as the first point of contact, helping to reduce response time and increase end-user satisfaction.

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Customizations to tailor fit your ITSM practices

Establish business processes with last-mile customizations powered by no-code and low-code capabilities. Automate repetitive tasks during the ticket lifecycle, and connect easily to external tools
with ServiceDesk Plus.

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Unified service management software

360-degree IT service management for increased visibility and control

Make ServiceDesk Plus the central console for your operations with a 360-degree view of your IT management efforts through integrations with ManageEngine's suite of IT management solutions and third-party business integrations.

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Enterprise service management software

Extend ITSM best practices to
other departments for a unified service experience

Establish service management excellence throughout your enterprise by bringing other non-IT departments onto a single service management platform, adopting ITSM best practices into service delivery workflows. ServiceDesk Plus enables you to create new service desks for departments like HR, payroll, and facilities in under
a minute.

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Enterprise service management system

ServiceDesk Plus:
The complete ITSM solution

  • 15 years of
    ITSM excellence

  • Cloud and on-premises
    versions available

  • Deployable on public
    cloud, including AWS

  • Hosted on our own
    data centers

  • Available in
    37 languages

  • Different editions for
    varying levels of ITSM

  • Native ESM

  • ITIL® 4-compatible
    ITSM practices

  • Capabilities to achieve
    privacy compliance

Full-stack ITSM suite to implement
best practices in IT service management

Incident management

Focus on reducing disruptions, improving technician productivity, and managing ticket fulfilment while meeting service level agreements.

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Service catalogue

Showcase and deliver available services to end users through a customizable self-service portal and user-friendly forms.

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Change enablement

Rollout changes while ensuring minimal risk and streamlining the change enablement process.

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Asset management

Keep track of assets, monitor compliance with software licenses, and track tickets related to an asset from across incident, problem, and change management practices.

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Release management

Align software releases with the change enablement process and track them using visual workflows.

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Project management

Create projects and manage available resources like workforce, track progress with milestones and tasks, and associate the related changes and service requests to the project.

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Problem management

Analyze the root cause of incidents and mark known errors to prevent service downtime.

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Maintain a central repository for keeping track of every configuration item that's part of your IT infrastructure and identify their dependencies.

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Space management

Improve and optimize space usage and manage facilities like seating availability.

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Select from our flexible pricing plans
to meet your IT service management needs

What do our customers say about us?



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As on December 1, 2022

Start your Enterprise Service Management journey with a 352% ROI*

*According to Forrester's Total Economic Impact™ study

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