Build visual workflows with a no-code, intuitive workflow builder to automate operations and establish standard operating procedures.
Zia, the AI-powered assistant from Zoho, is available as a virtual support agent in ServiceDesk Plus. Zia helps bridge the gap between service desks and end users as the first point of contact, helping to reduce response time and increase end-user satisfaction.
Establish business processes with last-mile customizations powered by no-code and low-code capabilities. Automate repetitive tasks during the ticket lifecycle, and connect easily to external tools
with ServiceDesk Plus.
Make ServiceDesk Plus the central console for your operations with a 360-degree view of your IT management efforts through integrations with ManageEngine's suite of IT management solutions and third-party business integrations.
Establish service management excellence throughout your enterprise by bringing other non-IT departments onto a single service management platform, adopting ITSM best practices into service delivery workflows. ServiceDesk Plus enables you to create new service desks for departments like HR, payroll, and facilities in under
15 years of
Cloud and on-premises
Deployable on public
cloud, including AWS
Hosted on our own
Different editions for
varying levels of ITSM
Capabilities to achieve
Focus on reducing disruptions, improving technician productivity, and managing ticket fulfilment while meeting service level agreements.
Showcase and deliver available services to end users through a customizable self-service portal and user-friendly forms.
Rollout changes while ensuring minimal risk and streamlining the change enablement process.
Keep track of assets, monitor compliance with software licenses, and track tickets related to an asset from across incident, problem, and change management practices.
Align software releases with the change enablement process and track them using visual workflows.
Create projects and manage available resources like workforce, track progress with milestones and tasks, and associate the related changes and service requests to the project.
Analyze the root cause of incidents and mark known errors to prevent service downtime.
Maintain a central repository for keeping track of every configuration item that's part of your IT infrastructure and identify their dependencies.