Today, we see a lot of IT and non-IT organizations using Service Management principles to drive better efficiency and effectiveness. However, when using multiple help desks, these organizations face some roadblocks that give rise to confusion, inefficiency, and rise in expense.
In this webinar, you can learn how to manage multiple service desks using ITSM best practices along with pragmatic use cases.
Watch the video recording of 'Managing Multiple Service Desks' webinar presented by Suresh GP, Board of Director, itSMF India on September 25th.
Suresh GP, M-Tech has more than 13 years’ of IT experience and has a wealth of expertise in different facets of ITSM, IT Governance, Program Management & ISO Standards. Over the years, he has performed diversified roles that included ITSM Consultant/Solution Architect/Program Manager/Business Consultant and Architecture & Standards Governance Manager. Suresh is a certified ITIL V3 Expert, CGEIT,PMP, ISO 20000 Practitioner and ISO/IEC 20000 & 27001 Lead Auditor. He is a regular blogger and speaker in National &International Forums that includes, itSMF NZ, itSMF Singapore, itSMF Australia, SITS. Suresh GP was awarded the ITSM Contributor of the Year 2013 by itSMF Singapore. He is the host for ITSM India Podcast and serves as Board of Director at itSMF India and member of ISO/IEC 20000 SIG at itSMF USA.You can follow him on twitter at @sureshgp