The Masterclass sessions will be conducted live on every fourth week of the month. You can find the complete schedule below.

Sep 24

Hack your service desk for the new normal

Oct 29

Build a high velocity incident response toolchain

Nov 26

ServiceDesk Plus - Advanced administration

You can access our previous sessions here:


    Run your IT like a business: Developing an analytical approach to service management


    Building an effective IT asset management strategy with ServiceDesk Plus


    Implementing an effective change management process with ServiceDesk Plus


    Setting up a service catalog for your remote workforce with ServiceDesk Plus


    Managing major incidents with ServiceDesk Plus

Meet our speaker