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Steffi is a part of the ITSM User Education team at ServiceDesk Plus. Her focus mainly lies on training users through help documentation and user guides. She is enthusiastic in learning about ITSM processes and integrations to help users expand the scope of ITSM into other ITIL branches.
During her leisure time, she loves to read books and experiment with painting.
Hannah Jayapriya heads the ITSM user documentation team at ManageEngine. Her core skills lie in making detailed educational ITSM content and ServiceDesk Plus user guides easier and more accessible to the users. She also develops and delivers content on how ServiceDesk Plus helps users meet all the ITSM requirements of their organization.
Hannah is a regular presenter at our MasterClass series and has delivered more than 50 Masterclass training sessions for the on-premises version of ServiceDesk Plus. She enjoys writing user experience content for the ITSM products at ManageEngine.
Her hobbies include gardening, baking, story telling, travelling, and writing about her travels.