What kind of payments do you accept?
We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For further details, please contact firstname.lastname@example.org. You can also purchase your ServiceDesk Plus On-Demand subscription through a local ManageEngine partner in your region. Please click here for the complete list of partners.
How do I upgrade from "Free" to one of the paid plans?
Sign in to the application. Click on the "Subscriptions" link at the top right portion of the GUI to upgrade your plan.
What do I pay for?
You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of nodes managed.
Whom to contact for sales related questions?
If you have questions on pricing, please write to email@example.com.
Do you store my credit card information?
Can I upgrade or downgrade anytime?
Yes. We offer a pay-as-you-go service and you can upgrade, downgrade or cancel at any time.
What is the cost for technical support?
We do not charge for technical support as it is part of your subscription cost. We offer 24X5 support, except public holidays. You can reach our support through phone and email. Call us toll free on: US : +1 888 720 9500 | Intl: +1 925 924 9500 | +1 800 443 6694 (alternative number) Email us at: firstname.lastname@example.org.