Learn how to keep your end users updated on the various services you provide, customize your service catalog, and facilitate quicker service delivery by using workflows and automations.
Learn how to log incidents, manage the incident life cycle, and perform root-cause analysis. You'll also learn about various admin tasks such as managing users, sites, and notifications.
Learn how to streamline change processes, manage risks, and successfully plan and implement large-scale changes.
Learn how to create and instantly deploy multiple service desk instances for all your supporting business functions, including HR and facilities, from a central portal.
Learn how to create custom functions for quicker resolution times, integrate with third-party applications, measure service desk performance, and identify gaps in service delivery.
Learn how to gain visibility into your asset estate, discover IT assets across your network, meet software compliance requirements, and maximize asset utilization.
Sriram has over six years of experience at ManageEngine and has helped IT service desk teams across the globe implement the cloud version of ServiceDesk Plus with ITIL best practices. He leads a team of product education specialists and regularly conducts online and offline training sessions to help users understand the value they can3Ä4generate from their IT service desks.
Srinath has been with ManageEngine for over three years. During that time, he's worked with customers from all over the world to help them implement ITSM solutions across their organizations.
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for everyday IT service desk scenarios
3pm AEST | 11am BST | 11am CDT | 11am PDT