A request or change template in ServiceDesk Plus plays a significant role in collecting accurate information and creating valuable user experience. With field and form rules, you can create dynamic forms by defining custom rules during form load, field change and form submit right on the GUI.
With field and form rules, you can:
In this webinar, you will learn how to:
About the speaker
Santhosh has 5 years of experience in ITSM and customer relationship. He has guided many clients to implement ServiceDesk Plus and helped them trouble shooting. He travels around the world delivering presentations on ITSM, ServiceDesk Plus and related topics.