Knowledge base

Organize knowledge and close requests in no time!

Would you like to reduce your help desk's work load while boosting its productivity? We have the perfect solution for you. With SupportCenter Plus' knowledge base (KB), you can create an extensive repository of your solutions and best practices. You can even organize, categorize, search, and share it anytime, from anywhere.

    Build it. Nail IT.

  • Add knowledge articles instantly by importing them as csv files.
  • Access Most Popular and Most Recent solutions quickly using preset views.
  • Receive ratings and comments from customers on KB articles shared with them.
  • Find knowledge base articles easily using keywords.

Organize knowledge. Make way for faster resolutions.

  • Share knowledge articles with specific customers using Topic templates.
  • Forward articles to customers directly from the KB.
  • Set up automatic expiry of selected articles to share KB articles for specific time frames.
  • Choose what to share with customers by altering access permissions.
  • Group solutions by topics and sub-topics to facilitate easier access.
  • Take advantage of the REST API support and manage KB articles.
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