Features

Everything you need to run top-class customer support.

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

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Automates the process of creating, organizing, tracking requests into a seamless process.

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Lets each division of your organization define their product or service specific configuration and work as independent units.

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Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

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Track the time spent for all customers at one place. Use filters to drill down the time entries.

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Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

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Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.

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Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

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Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

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Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

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Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.

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Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

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World's Largest Organizations Rely On SupportCenter Plus