Time tracking and billing

Time flies, so make sure you measure and bill it.

Make time tracking easy for support representatives so that every effort counts. For accurate billing, record the number of hours your support representatives have worked or the number of incidents closed.

    Maintain time entries. Bill correctly.

  • Manage time entries collectively.
  • Calculate time entries based on time spent or number of incidents.
  • Define rate types as cost per hour or incident.
  • Allow support representatives to monitor time spent and expenses incurred.
  • View a summary of time spent and cost for each support representative.
  • Mark the status of time entries as billed or unbilled.
  • Filter time entries by date, month, customer account, or support representative.
  • Export time sheets from SupportCenter Plus to QuickBooks for easy invoicing.
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