Features tour

Account and Contact Management

Lets you store every information relating to the customer. This information is intelligently presented to the technicians who handle customer tickets. Thus, detailed information about the customer's business, his timezone etc. provides deeper insight and comes in handy when dealing with customer issues.

Managing Subaccounts

Accounts & their Sub-accounts can be managed in a hierarchial format in SupportCenter. The members belonging to these accounts & subaccounts can be managed separately and suitable permissions can be provided for accessing the customer portal.