Share information with customers online
Customer Portal is a powerful & intuitive tool that helps your customers find answers to their problems instantly. There is no-waiting and is available 24X7. And since it is an automated service it brings down the load on your helpdesk.
Knowledge Base - Provide answers to customers, 24x7
- Provide customers with anytime, anywhere access to your knowledge base.
- Auto-suggest solutions when a request is raised thus reducing load on your help desk.
- Categorize, group and tag solutions for easier access and quicker search
More Control, More Freedom
- Provide more freedom to customers by giving them the ability to create, track, close and re-open tickets.
- Improves transparency with customers
- Automate ticket submission/tracking under correct departments.
Branding - Logo, colors, fonts, et al.
- Customize user interface elements like logo, colors, fonts, headers, tabs etc that matches your brand image.
- Control what information the end-user will see.
Automate those pesky, monotonous tasks
- Automate routine tasks like password resets, user registrations, user info updates etc., directly from the portal.
- Authorize new users to access the portal upon approval.
Forget mailing weekly reports, your customers can access them anytime
- Generate custom reports for your users to be available in the portal.
- Get them in any of the industry standard formats - PDFs, HTML, CSV, XLS etc.