Have you been struggling to manage all the different divisions of your organization? Why not try tying them to SupportCenter Plus as business units (BU)? You can manage all of them without compromising their autonomy! You can also provide the best service to your customers by streamlining ticket management workflows while avoiding repetitive installations for each BU.
Create a comprehensive help desk for each division. Serve customers efficiently.
- Set up individual BUs for your products, departments, regions, or sites, and manage them all in one place.
- Configure automatic workflows, SLAs, and custom surveys to suit the needs of each BU.
- Add multiple email addresses for each BU, allowing the automatic routing of requests to the respective BU.
- Archive a BU when not in use and reactivate it when required without losing data or the settings.
- Share technicians and knowledge articles across BUs.
- Import technicians to SupportCenter Plus from your active directory.
- Allow customers to help themselves in the customizable customer portals.