About this webinar

Apart from a brand-new UI, various feature enhancements, and exciting new capabilities, you get to create different service plans for your customers and provide accurate billing for support reps. Manage all your accounts and contacts from a single place, utilize live chat to manage tickets in real time, simplify field service management by leveraging the Zoho Maps and Google Maps integrations, and a lot more.

In this webinar, we'll be covering the following steps for the upgrade:

  • Backing up data before the update
  • Setting up a test environment
  • Handling prerequisites
  • Performing the update
  • Testing the instance post upgrade

Who should attend: Administrators in charge of SupportCenter Plus, or those who will be performing this upgrade