Remote access software

If you are trying to get hold on how a remote access software can help your IT management and help desk, here's a simple, holistic look.

What is a remote access software?

Remote access software is a centralized solution that helps IT techs to instantly tap into any remote computer, employ various diagnostic tools and resolve issues without having to move away from their desk.

Why is it important to have a remote access tool put in place?

Are you an IT administrator flooded with troubleshooting requests? Are you juggling multiple tools to access and troubleshoot computers? Finding it real difficult to make end-users happy? If the answer is yes, you need a remote access software put in place to seamlessly access and troubleshoot remote computers.

Remote desktop access tool typically creates a connection between the viewer and the remote computer over the network or internet. Once the connection is authenticated, the technician will be able to gain complete control over the remote computer and perform various troubleshooting operations such as transferring files/folders, employing various diagnostic tools and more.

What should you look for in a remote access software?

Enterprises require a fully functional cohesive tool that can troubleshoot computers without impacting end-users' productivity. Here are a few things to consider while choosing your remote access tool.

Comprehensive control

The wisest step to take towards seamless troubleshooting is to get to the root of the problem. Your remote access tool should provide absolute control over the client computers and let you employ diagnostic tools without any hiccups.

Collaborative efforts

While troubleshooting complex situations, you may need help in pin pointing the cause of the issue. The most appropriate technique is collaborative problem solving. Your remote access tool should let you collaborate with other technicians while you are in a remote session.

Better communication

While trying to remotely resolve an issue, the information gap inferers with the technician's ability to take rational decisions. The best remote access software should let the technician instantly interact with the end-user.

Privacy and security

Data security has always been the top concern when it comes to remote access tools as there is a free flow of personal data. Your remote management tool should let you implement security programs to prevent data leaks.

Audit-ready reports

Is your technicians’ response fast and accurate enough? A good remote access software will provide the metrics you need to measure the performance so you can learn where to improve.

Looking for the right remote access solution?

ManageEngine Remote Access Plus lets you securely access and troubleshoot computers that are in and out of your corporate network. If your hunt is for an easy to use remote access tool, then Remote Access Plus is here with top-notch features. 

Don't lose time setting-up

With an approachable and user-friendly interface, setting up Remote Access Plus is as easy as ABC. You can kick start your troubleshooting routines at lightning speed.

Get your next-gen remote control

Remote Access Plus comes with a powerful remote desktop sharing with plethora of in-built features to switch between multiple monitors connected to remote computer, send and receive files, blacken remote monitor and more.

Talk to end-users in just clicks

Remote Access Plus comes with voice, video and text chat support that lets you directly interact with the end-users. This way you can understand the issue that is hindering their productivity and guide them in every troubleshooting step.

Troubleshoot issues together 

Troubleshooting is a team game. Remote Access Plus lets you instantly collaborate with other technicians for help when you experience hitches while remotely resolving issues. 

Opt for the inexpensive

Expensive doesn't always mean feature-rich. Remote Access Plus is available in three editions at the prices you can afford. Not just that, we have an edition that provides you free remote access forever for 10 computers.

Seems interesting? Try Remote Access Plus for free.