Remote Desktop Connection

Remote desktop connection is a much-needed feature given the growing BYOD and work-from-home trends. Nearly half of employees now prefer working remotely over commuting to work. How can administrators troubleshoot their problems?
That is where remote desktop connection comes in to save the day. Even if an admin is physically away from a device, this feature allows them to access it remotely and troubleshoot problems swiftly.

Remote Desktop Connection

Key Features of a Remote Desktop Connection Software

Remote desktop connection software is used for more than just enabling remote control over a device. Such software is also bundled with various troubleshooting features, some of which are listed below:

Access devices remotely

The main function of remote desktop connection software is to let you remotely connect to a device as though it is physically present in front of you, even when you are far away from it. You can transfer files, use troubleshooting tools, and seamlessly sort out any problems.

Employ handy diagnostic tools

To troubleshoot problems, there are certain tools an administrator frequently requires. Some of them include Command Prompt, Event Viewer, Task Manager, and Windows Registry. With the help of remote desktop connection software, you can quickly access these tools from a single dashboard and troubleshoot problems as fast as possible.

Wake up devices

Walking up to a device and switching it on is not always feasible. To sort out this issue, you need a feature called wake on LAN. This will let you boot your local devices remotely when they are powered off. It is even possible to wake multiple computers in one go. Troubleshooting is made more efficient and less time-consuming with this feature of remote desktop connection software.

Record remote sessions

Nowadays, most IT problems are troubleshot remotely. It is absolutely necessary to supervise these sessions, especially for auditing purposes. It is best to record and store all remote sessions using remote desktop connection software. These recordings can also be used to educate technicians on how to handle complex issues.

Communicate seamlessly

When a problem is communicated and understood on both ends, half the problem is solved. To achieve this, admins can use features like audio calls, video calls, and text messages. Using remote desktop connection software that has these features, administrators and end users can quickly discuss issues and troubleshoot them without any communication hindrances.

Capture multiple monitors

It is very common for end users in an organization to have more than one active monitor. With remote desktop connection software, when initiating remote sessions, all the active monitors are identified and connected. Administrators can view all the monitors and troubleshoot from a single console.

Connect to a remote desktop

Cross-platform support

Remote Access Plus supports Windows, Linux and Mac devices. The right question to ask now is "Will I be able to remotely troubleshoot a Mac device from Windows? Absolutely yes! Let's not stop there. Troubleshoot end user device on the go with mobile app instantly.

To learn about more features follow this link.

How to connect to a remote desktop?

Follow these simple steps to remotely connect to your desktop instantly.

  1. Download and install Remote Access Plus on your computer.
  2. Set up the agent on your target device based on your OS platform..
  3. Open your Remote Access Plus web console.
  4. Navigate to Home. You will be able to search for your target device here. Your favorite, recent, and live sessions will also be listed in this view.
  5. How to connect to remote desktop
    • Click the Connect button corresponding to the desired device to initiate a remote session.
    • You can also access over 12 handy system manager tools from this console.


FAQs about Remote Desktop Connection

What is a Remote Desktop Connection?

Assume you are away from work and you need to troubleshoot a problem with a device in your organization. All you have to do is remotely access the device and figure out the problem. The process of establishing a connection between two devices that are physically separated is known as remote desktop connection.

Why is Remote Desktop Connection important?

The major key points are work from anywhere, reduce expenses and troubleshoot computers seamlessly. Let it be a small scale business or a multi corporate organization, all you need is a best remote desktop connection to manage, access and troubleshoot computers from anywhere.

How does Remote Desktop Connection work?

A simple remote desktop connection involves two characters, a end user and a viewer. The screen of the end user will be captured as screenshots and shared to the viewer. On the other hand the viewers keyboard and mouse inputs will be reflected on the end users computer.

Benefits of Remote Desktop Connection

A few major benefits of remote desktop connection are:

  • Rescuing work-from-home users when they face problems.
  • Helping businesses save money by reducing admins' commute expenses.
  • Secure file transfers from anywhere.
  • Reduced troubleshooting times and increased productivity.
  • Cross platform support.

How to choose the best remote desktop connection software?

Some of the most important aspects to look at before you choose your remote desktop connection software are:

  • Look out for the troubleshooting features available. Example: Remote command prompt, file transfer etc.
  • Ensure the pricing is reasonable.
  • Seamless cross-platform support.
  • Ability to remotely access computer with any OS.

Remote Access Plus is remote desktop connection software that lets you access your devices remotely in just a few clicks. Try out the free 30-day trial and make your decision!