Download Service Pack/Hotfix

We recommend users to move to the latest version, Remote Access Plus build #10.1.2228.13

If your build number is

Upgrade to build number

SHA 256 Checksum Hash Value

10.0.252 to 10.0.466

10.1.2119.1

84D512C30C2995B4994698CFDCF00BA62A2B33A2A4466934427C80F6EBC0BAAD

10.1.2119.1 to 10.1.2228.13

10.1.2228.14

365f430854955849af92ff11219a878f13e8370ab7f73ec06da10a6ec0aaad16

How to Install | Read Me

You can find your build number at the top right corner of Remote Access Plus web console.

Instructions to Apply Service Packs/Hot Fixes

Important Note

  1. Ensure to prevent your antivirus from scanning,
    • Remote Access Plus installation directory
    • Remote Access Plus Directory folder in which the database is running.
  2. If the Remote Access Plus Service is being monitored by a third party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
  3. Once the Remote Access Plus Server is upgraded to the latest service pack, the agents will be automatically updated during the following refresh cycle.

Steps Apply Service Packs & Hot Fixes

  1. Stop Remote Access Plus.

    Open services.msc --> Find ManageEngine Remote Access Plus Server --> Stop the service.

  2. Execute the UpdateManager.bat file present in the <remote access plus_home>/bin directory.

    If you have installed Remote Access Plus Server on Windows Vista, Windows 7, Windows 2008 Server, Windows 8, or Windows 2012 Server, you should login as a default administrator before running the Update Manager tool.

  3. Click "Browse" and select the '.ppm' file that you have downloaded and install the file.

    This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.

  4. Close and exit the Update Manager tool.
  5. Start Remote Access Plus.

Need Help?

If you still have troubles in updating Remote Access Plus to the latest build, write to us at remoteaccessplus-support@manageengine.com

How do I find my build number?

You can find the build number at the top right side corner of Remote Access Plus product.