Remote monitoring & management (RMM) tools also referred to as online monitoring, remote monitoring, and network management are used by IT service providers to maintain the IT infrastructure and systems of clients. Managed Service Providers (MSPs) depend on RMM tools to maintain or manage workstations, laptops, servers, and other networks. They are also are used to gather data about network applications and hardware to resolve IT issues efficiently and quickly across the world.
Professional services automation (PSA) tools aids MSPs by providing a service business with the functionality to manage core business processes for the their clients. PSA tools are complete IT service management solutions that come with built-in account management, computer telephony integration, and automated billing and service providers depend on PSA tools to streamline IT service delivery, increase technician productivity and maximize profitability in running their day-to-day operations.
RMM and PSA tools are the everyday bread and butter for IT service providers. Managed IT Services are enable to service different types of clients, maintain different types of devices, and have varying levels of staffing. It is essential for service providers to bank on RMM and PSA tools to manage and maintain their customers' requirements and also provide a holistic IT support.
PSA tools can resolve issues related to complex invoicing processes, recurring revenue issues, inefficient use of resources on repetitive tasks etc. These challenges can be rectified by automating everyday tasks, streamline business and resolving recurring incidents permanently through effective root cause analysis.
Similarly, RMM tools can simplify IT operations in network and device management, identify and eliminate faults and threats in real-time and improves service quality while reducing operating costs. It also enables MSPs to standardize network management and provide enhanced security to all their managed clients' network.
RMM and PSA tools have their own individual benefits when it comes to helping service providers in managing their client networks. They also have a common goal which is to help create better service for customers and also increase the ROI for MSPs.
It is necessary for MSPs that both the RMM and PSA tools are integrated and have data communication between them to make client management easier. By establishing connections between RMM and PSA tools, MSPs can document complete client IT real-time, simplify troubleshooting process, detect network outages, receive alarms and fix faults as quickly as possible. This allows MSPs to implement a solution to a potential problem and prevent their clients from being impacted by any issues.
PSA tools help service providers in project planning process and throughout its complete lifecycle. PSA software helps combine business processes and data, automates repetitive process to deliver enhanced services to clients. PSA software is by MSPs in the process of billing, accounting, project management, time & expense tracking and resource management.
RMM tool enables you to streamline everyday process and interactions with the clients using PSA software. RMM software enhances business operations by providing a complete infrastructure to manage and monitor all connected devices. This helps MSPs ensure efficient network infrastructure control and management.
RMM Central is the one-stop solution that helps MSPs gain in-depth visibility into client networks from a single console. A unified remote monitoring and management tool is a must-have for MSPs to maintain a distinguished level of customer service in managing client devices. RMM Central helps MSPs simplify the management of every traditional and modern device and provide excellent client service.
RMM Central's product roadmap has tight integrations with our home grown PSA ITSM software, ServiceDesk Plus MSP and also with other 3rd party IITSM applications like Zendesk, Jira, Spiceworks and FreshService.
Try the free, 30-day trial of RMM Central to experience the features offered.