What is RMM? - Meaning & Benefits

What is RMM (Remote Monitoring Management)?

RMM primarily involves the management of multiple remote IT network infrastructure. RMM software is the platform that is engineered to help managed service providers (MSPs) oversee their clients’ IT systems and control their IT operations with a distributed workforce. The rise in the work from home environment and the accelerating growth of cyber threats makes remote monitoring and management a necessity for managed IT services.

Understanding the what, why and how of RMM software can help MSPs choose the right solution to handle the technological requirements of every client organization on a proactive basis.

Why do MSPs need an RMM software?

The third-party companies responsible for managing and maintaining enterprise networks and to eliminate any break-downs or interruptions in their IT are called Managed Service Providers. The managed services market was valued at USD 152.05 billion in 2020, and it is expected to reach USD 274.20 billion by 2026. To successfully leverage this growth, MSPs need to offer effective and efficient solutions to everyday IT problems.

The core capabilities that MSPs need for them to automate their workflows and manage their client networks 24X7 is bundled together as a single solution, which is Remote Monitoring and Management (RMM) software. This software simplifies IT operations, increases user satisfaction, and improves service quality while reducing operating costs.

What is RMM? - ManageEngine RMM Central

Benefits of RMM

Here are some key benefits of using an RMM software:

  • RMM software helps MSPs trim costs associated with network maintainance and problem resolution.
  • It enables MSPs to extend support and security to all devices and meet the SLAs on time.
  • RMM software helps in reducing network complexities by enabling complete functions from a single console.
  • It help eleminates security concerns and maintains the on par IT performance delivery as promised to the customers.
  • It acts as a reliable solutions in the face of chaning technological trends and the challenges customers IT might posses.
  • RMM software help MSPs optimize the performance and ensure maximum Return-on-Investment (ROI).

What are the key features of an RMM software?

Here are a few core functions of current RMM software present in the market:

  • Provides holistic view into clients’ networks.
  • Helps maintain client systems and keep them up to date.
  • Enhance the security layer of every client network to prevent cyberthreats.
  • Proactively detect and deploy missing patches.
  • Track all the hardware and software in your network in real-time.
  • Resolve issues, control and troubleshoot devices remotely.
  • Receive real-time alerts and manage faults in client networks.
  • Gain complete insights into your clients’ IT networks.

How to choose the right RMM software for MSPs?

The key question for MSPs is how to choose the right IT management tool that will cater to all device monitoring and management needs. Here are a few of the necessary checkboxes that MSPs need to tick before zeroing in on an RMM solution.

Data Privacy

Managing client data in RMM software and maintaining data privacy is essential in building trust with clients, and it will pave the way for expanding and retaining a global customer base and also helps in customer retention.


Every business changes over time, and MSP’s RMM software needs to be scalable to expand as per market requirements. It must be efficient and agile and offer flexibility over managing the entire client network.

IT Automation

Automation is the key to every modern MSP. MSPs should relay on RMM software that standardizes and automates everyday processes across client environments to improve the quality of their service delivery and execute remote operations faster.


Managing and monitoring clients’ IT involves proactively looking out for security threats in the network. RMM software need to proactively identify and remediate vulnerabilities as soon as they’re detected.

Multi-platform support

Every client network has an independent function and structure. To manage different operating systems, MSPs need to opt for a RMM software which offers multi-platform support.

How does an RMM software work?

RMM software primarily functions as agent-server model. An agent or its equivalent component is installed in every device in the clients' network, be it routers, switches, servers, desktops, laptops or mobile devices. A centralized component is installed in the MSP's server and all the monitoring and management functions are provided from the server end and carried out by the agent.

ManageEngine's RMM Software - RMM Central

RMM Central is the one-stop solution that helps MSPs gain in-depth visibility into client networks from a single console. A unified remote monitoring and management tool is a must-have for MSPs to maintain a distinguished level of customer service in managing client devices. RMM Central helps MSPs simplify the management of every traditional and modern device and provide excellent client service.

Benefits of RMM - ManageEngine RMM Central

Try the free, 30-day trial of RMM Central to experience the features offered.