IT ADAudit Plus empowers African + Eastern with complete AD visibility

Business challenges

• Lack of visibility: African + Eastern faced difficulty tracking and investigating frequent account lockouts and other anomalous events.
• Difficulty in monitoring file deletions: The organization had trouble monitoring file deletions on its file server.
• Manual processes: The organization had a hard time accomplishing time-consuming tasks like manual generation and analysis of reports.
• Visibility over user activity: The company was looking for an effective solution that performs real-time monitoring of user activities.

The Problem

African + Eastern was facing a complex web of IT challenges that were significantly impeding its ability to maintain security and operational efficiency. Among the most persistent issues were frequent, unexplained account lockouts and difficulties in monitoring file deletions on its file server. This was a substantial concern for the organization as it presented potential vulnerabilities in the IT infrastructure. The lack of an effective tracking system compounded these issues, making it near impossible to pinpoint and understand the causes of these unusual events. Lester Kenneth, the system administrator at African + Eastern, voiced this concern, stating, "[Our company] was finding it difficult to uncover the frequent account lockouts and file deletions on the file server. This hampered our ability to secure and manage our IT systems efficiently, thereby posing a significant business risk."

The Outcome

The introduction of ADAudit Plus into African + Eastern's IT landscape proved to be a pivotal point in resolving its issues. ADAudit Plus empowered the organization with the ability to dive deep into the specifics of account lockouts and changes. Kenneth noted the transformation, stating, "By implementing the solution, we were able to deep dive into the actual reason for the lockouts and any changes done have also been captured." This detailed insight was instrumental in understanding and addressing the issues that had previously plagued the system.

The benefits of ADAudit Plus, the AD auditing component of AD360, extended well beyond just problem resolution. The product's robust reporting capabilities enabled African + Eastern to save significant time and effort previously wasted on manual report generation and analysis. Kenneth appreciated this feature, commenting, "[ADAudit Plus] saves us a lot of time. We have created scheduled reports and can track a few things which are essential."

Furthermore, ADAudit Plus offers real-time user monitoring capabilities, giving African + Eastern much-needed visibility into user activities. This feature made it easier for the company to monitor and capture any changes, greatly enhancing its security posture.

The ADAudit Plus support team also stood out for their exceptional service, providing rapid and effective solutions to any issues faced by African + Eastern. This positive experience with the support team was shared by Kenneth, who stated, "[The] support team is always top on resolving issues and they are aware of what the solution is."

African + Eastern's overall experience with ADAudit Plus was highly positive. The comprehensive benefits of the product led Kenneth to summarize it as "the best product." Not only has ADAudit Plus addressed the company's immediate IT concerns, but it has also proven to be an indispensable tool for African + Eastern's ongoing IT security and management endeavors.

About ADAudit Plus

ADAudit Plus is a real-time Active Directory change auditing solution that features file and folder monitoring, plus access and permission change capabilities. With more than 200 event-specific reports and real-time email alerts, it provides in-depth knowledge about changes made to both the content and configurations of Active Directory, Azure AD, and Windows servers. Additionally, ADAudit Plus provides thorough insights on workstation and file server access (including NetApp and EMC). For more information about ADAudit Plus, visit https://www.manageengine.com/products/active-directory-audit/.