End of support

ManageEngine has announced the end of technical support for Analytics Plus build 5301 and below, effective from March 31, 2025. After every major release, we support legacy releases for a considerable period of time to help our customers upgrade to the latest build. We recommend customers to upgrade to the latest build to get the full benefit of new features, enhancements, bug fixes, and technical support.

Retired build numbers Release date End of technical support and maintenance date
5301 and below November 06, 2023 March 31, 2025
5200 and below December 26, 2022 December 30, 2023
4500 and below May 28, 2020 October 15, 2021

Analytics Plus upgrade plan

Follow the step-wise sequence to upgrade to the latest build

  • Your build number is between 5300 to 5301
  • Download and install service pack to move to build 5400
  • Download and install service pack to move to build 5500
  • Download and install service pack to move to build 6000
  • Download and install service pack to move to build 6100
  • Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

  • Your build number is between 5200 to 5260
  • Download and install service pack to move to build 5301
  • Download and install service pack to move to build 5400
  • Download and install service pack to move to build 5500
  • Download and install service pack to move to build 6000
  • Download and install service pack to move to build 6100
  • Download and install service pack to move to build

Follow the step-wise sequence to upgrade to the latest build

Follow the step-wise sequence to upgrade to the latest build

  • Your build number is between 5000 to 5140
  • Download and install service pack to move to build 5150
  • Download and install service pack to move to build 5200
  • Download and install service pack to move to build 5301
  • Download and install service pack to move to build 5400
  • Download and install service pack to move to build 5500
  • Download and install service pack to move to build 6000
  • Download and install service pack to move to build 6100
  • Download and install service pack to move to build

If you're on build 4760 or below, please contact support at analyticsplus-support@manageengine.com to upgrade to the latest build.

How to locate my existing and latest build number?

  • Open your Analytics Plus application.
  • Click the Help icon and choose About from the drop-down. You can find your present and latest build number in the pop-up that appears.
How to locate my existing and latest build number?

Steps to upgrade Analytics Plus

To upgrade Analytics Plus from one build to another, follow the steps detailed in this documentation.

Note: If you have rebranded Analytics Plus and are upgrading from build 3100 or below, please perform the rebranding procedure again.

Frequently asked questions

What is 'End of technical support'?

End of technical support only means technical assistance will not be available for the specified builds past the retirement dates. However, our engineers will assist you in upgrading to the latest build provided you have a valid AMS contract.

Why should I upgrade?

Upgrading to the latest builds will give you access to the latest features, enhancements and bug fixes.

Is the upgrade done free of cost?

All customers under a valid AMS contract are eligible for upgrades at no additional cost.

My Analytics Plus subscription has expired. How can I upgrade?

You have to renew your subscription before you can upgrade. Please write to sales@manageengine.com for a renewal price offer.

How long will you provide support for older builds?

Support will be provided for older builds (mentioned above) till the end of the support date.

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