Hendry Regional Medical Center strengthens cybersecurity visibility with ManageEngine Log360
About the organisation
Hendry Regional Medical Center (HRMC) is a 25-bed critical access hospital that combines modern technology with a highly skilled medical staff to provide exceptional care to its patients. HRMC, located in Florida, is dedicated to serving its community with the best healthcare services. The hospital's mission is "to excel in quality, compassion, and innovation to make our community healthier."
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Organization
Hendry Regional Medical Center -
Country
United States -
Industry
Healthcare
Breaking down business requirements
As HRMC’s IT infrastructure grew more complex, the need for better visibility, centralized control, and security monitoring became evident. The IT team sought a solution that would provide deeper insights into user activity, log management, and potential threats across both on-premises and cloud-based Microsoft 365 environments, while also ensuring compliance with regulatory standards like HIPAA.
Napoleon Key, Network Administrator at Hendry Regional Medical Center, who manages IT operations with limited support, emphasized the need for a solution to track user activity, Active Directory changes, and Microsoft 365 events more efficiently.
"I needed something that could centralize logging and make it easier to track who’s doing what and when, across the environment—especially with user logins, AD changes, and Microsoft 365 activity."
The solution: ManageEngine Log360
After evaluating several options, HRMC chose ManageEngine Log360 for its comprehensive SIEM capabilities, offering a unified view of both on-premises and cloud-based infrastructure. The integration with other ManageEngine tools, such as ADManager Plus and M365 Manager Plus, also played a key role in the decision. Log360 provided the centralized visibility HRMC sought, with prebuilt reports and customizable alerts.
A standout feature of Log360 was its dark web monitoring module, which allowed HRMC to proactively scan the dark web for exposed credentials tied to the hospital’s domain.
"That’s something we’re going to want to stay on top of. It’s not something we had looked at earlier, but it’s good to have that peace of mind."
The dark web monitoring feature added a vital layer of defense against credential theft or exposure.
Streamlined implementation and expert support
The implementation of Log360 was guided by ManageEngine’s expert onboarding team, led by Afshaan Ahmed. The team personalized each session to address HRMC’s needs, ensuring a smooth setup and quick adoption. They received detailed training on monitoring user logins, Active Directory changes, and Microsoft 365 activities, with special focus on alert configurations and system fine-tuning.
Napoleon praised the support he received, saying,
"Afshaan was awesome. He had a lot of patience, and if he didn’t know something, he’d go talk to the right people and follow up. Without him, I don’t think I could have gotten this up and running."
The onboarding team’s proactive approach ensured minimal disruption to HRMC’s daily operations.
Additionally, the team helped HRMC optimize existing tools like ADManager Plus and M365 Manager Plus, ensuring full integration with Log360. Regular check-ins provided ongoing support and confidence in using the platform effectively.
Outcomes and improvements
Since implementing Log360, HRMC has seen significant improvements in monitoring security events. The centralized logging system now provides real-time alerts for critical events such as Active Directory changes and out-of-hours activities.
"We now have a much better handle on things like user account changes and logon patterns. It’s easier to tell if someone’s trying to get in when they shouldn’t be, or if something unusual is happening after hours."
Log360’s integration with ADManager Plus and M365 Manager Plus has streamlined HRMC’s event correlation across their IT ecosystem. This allows real-time reporting and proactive threat responses.
Napoleon also praised the platform's flexibility and scalability, saying,
"I would definitely recommend Manage Engine to other healthcare organizations, especially for small IT teams like ours—it really helps."
When asked to rate his experience, he gave Log360 a 9 out of 10, citing the platform’s intuitive interface, strong monitoring features, and exceptional support.
About OnboardPro
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on the business needs.
About Log360
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, ML-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities.
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. It combines threat intelligence, machine learning-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities.
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