Service pack installation for Log360

1. 1

   If running as an application: Start → All Programs → Log360 → Stop Log360.

2. 2

   If running as a Windows service: Start → Run → type services.msc → Stop ManageEngine Log360.

3. 3

   Open Command Prompt with administrative privileges.

4. 4

   Back up Log360 by zipping the contents of the <Log360> directory.

   1. If you are using an external database server (Microsoft SQL), then ensure to take a backup of the database too.
5. 5

   Navigate to <Log360 Home>\bin folder.

6. 6

   Run the following commands to ensure complete shutdown:

   1. shutdown.bat
   2. stopDB.bat (if PostgreSQL is the default DB; skip if using MS SQL)
   3. stopSEC.bat
7. 7

   Run setAppPermission.bat to apply the required permissions for the currently logged-in Windows user.

8. 8

   Open Command Prompt and execute the UpdateManager.bat file under the <Log360>\bin directory.

   1. For Windows Server 2008 and higher with User Account Control (UAC) enabled, start Command Prompt as Administrator (right-click → Run as Administrator).
9. 9

   Click Browse and select the downloaded PPM file.

10. 10

    Click Install and wait for the upgrade to complete.

11. 11

    Do not terminate or interrupt the upgrade process prematurely. Having problems?

12. 12

    Click Close and then Exit to quit the Update Manager tool.

13. 13

    Start the application and check the build number.

    1. If running as an application: Start → All Programs → Log360 → Start Log360.
    2. If running as a Windows service: Start → Run → type services.msc → Start ManageEngine Log360.

1. 1

   Take a back up of the server.

2. 2

   Stop Log360 using one of the following commands:

   1. service "ManageEngine SIEM" stop
   2. OR
   3. systemctl "ManageEngine SIEM" stop
3. 3

   From the installation directory (/ManageEngine/Log360/bin), execute the following scripts to ensure the product is completely stopped:

   1. shutdown.sh
   2. stopDB.sh
   3. stopSEC.sh
4. 4

   Once stopped, execute the Update Manager:

   1. For Linux with GUI: sudo UpdateManager.sh
   2. For CLI-based Linux: sudo UpdateManager.sh -c
5. 5

   Choose i to initiate PPM installation and specify the path where the PPM file is downloaded (e.g., /home/ubuntu/**.ppm).

6. 6

   Once the upgrade is successful, start Log360:

   1. service "ManageEngine SIEM" start
   2. OR
   3. systemctl "ManageEngine SIEM" start

Opening Update Manager in Console Mode

Once in console mode, the following options are available: