Businesses in the automotive and aviation sectors are witnessing major changes in recent times. Many countries are adopting new standards and regulations to make air and road transport cleaner and more efficient. Examples of this can be seen in the EU's plan for banning the sale of conventional fossil fuel powered cars by 2035, or the FAA's NextGen program to revamp airport and air traffic infrastructure.

All of these changes have a common focus: integration of information technology (IT) systems in transportation. In general, IT systems allow for critical data backups as well as faster communication. For the aviation and automotive sectors, computer systems can be used to simulate flight paths and make route planning much more efficient. Due to such advancements, global airport operations, commercial aircraft production, and automotive manufacturing were among the fastest growing industries in recent years.

Despite all their advantages, IT networks can face one major flaw: downtime. Network outages and sketchy connectivity can have disastrous consequences for transportation networks where availability is a key factor. As the adoption of IT networks in the aviation and automotive sectors continues, there should also be focus on network monitoring and management to safeguard them from downtime.

Role of network monitoring in Automobile and Aviation Industries

 
Air traffic management (ATM)

Traffic controllers avoid collisions and guide pilots using flight plans and meteorological information. Data handover is performed between controllers on the route as the aircraft passes through. Older ATM systems used client-server architectures while newer ones are adopting cloud-based systems. In both cases, server health monitoring, network performance monitoring, and protection against bad actors are each necessary.

 
Airline ticketing system

Customers' personal data, credit card information, and journey details must be protected from exploitation. Ticketing websites could be targeted by DDoS attacks, ransomware, and other malware. Network monitoring enables IT admins to be alerted of abnormal traffic.

 
Avionics

Avionics refers to electronic components that are vital for flight. These components are usually secured behind a firewall to prevent unauthorized access and sabotage.

 
In-flight internet access

Most airplanes are equipped with broadband capabilities so that passengers can access the internet mid-flight. Network monitoring is essential to prevent outages and optimize performance.

Navigation systems

Navigation systems are used in both aviation and road-based travel. Location information can be requested from GPS or other satellite-based systems and is usually managed from a centralized datacenter where network management would be beneficial.

 
Fleet management

Fleets of trucks, buses, or other transport vehicles are managed from a central location to monitor parameters like location, speed, driver behavior, and more. Network monitoring can be employed to ensure constant availability of these sensors and the data they collect.

 
IoT in automobiles

Internet of things (IoT) technologies will become increasingly prevalent, as they allow vehicle-to-vehicle, vehicle-to-infrastructure, vehicle-to-network, and vehicle-to-pedestrian communication. Technologies like Advanced Driver Assistance System (ADAS) and autonomous driving are possible because of the data that's collected and shared by IoT-enabled technologies.

 
Centralized traffic light monitoring

Centralized traffic light monitoring uses wireless networks to allow dynamic traffic light management across a city to provide efficient traffic control and flow.

What should Automobile and Aviation IT teams prioritize?

IT teams should prioritize availability, security, and resilience for their networks. Many critical aviation operations rely upon information on demand. For example, ATC servers must have continuous availability so that weather updates can be used to make flight path corrections midair. Similarly, autonomous vehicles of the future would need to communicate with each other and traffic infrastructure to negotiate road traffic.

Resilience becomes important when the traffic volume is taken into consideration. Transportation usually involves a many complex components, each with differing routes and objectives. The network should be able to handle large loads without experiencing performance issues or reduced speeds.

Security objectives include safeguarding critical network components, protecting sensitive data from being leaked, and countering malicious actors from taking down important transport networks.

Important metrics to monitor

Network Monitoring software - ManageEngine OpManager
  • Availability: Network device uptime is monitored by pinging devices to see if they are available. This ensures that important information is always available on demand.
  • Server health and performance: Server health and performance can be measured with metrics like CPU utilization, memory, temperature, and disk space. Once these metrics cross a certain limit, performance starts to decline. Which is far from ideal for navigation systems or other critical systems.
  • Compliance rules: Having a comprehensive report on compliance violations by the devices in your network can be helpful in maintaining compliance. Network compliance is a must-have if you wish to safeguard sensitive and private information.
  • Network traffic: Keeping an eye on traffic helps you gauge normal network performance. Any deviation from the norm could be a sign of network downtime, or is the first sign of an external attack.
  • Network latency: Latency is the delay between a request and a response. High latency values result in websites and applications that lag.
  • Storage space: Low storage space affects performance directly and indirectly. Storage monitoring is performed on cloud servers, database servers, application servers, etc.
  • Hardware monitoring: Other than the above mentioned components, critical hardware components that have an IP address can be monitored for metrics like voltage supply and fluctuation.

What are the challenges faced by IT technicians?

 
Maintaining network security

Aviation networks in particular are vulnerable to cyberattacks given their role in national and international infrastructure. Bad actors exploit networks using DDoS attacks, malware, ransomware, etc. Employees are often targeted with phishing mails or other tricks to open malicious emails or harmful links.

 
Safeguarding sensitive information

In the case of airlines, passenger data is of utmost importance. Servers containing clients' personal information and credit cards details have been the target of cyberattacks in recent years. Booking websites like Sabre and airports like LAX have been compromised by attackers in the past.

 
Complying with standards

Companies must adopt cybersecurity standards to have a uniform security policy for protecting themselves against a rising number of cyberattacks. Pre-existing standards like NIST 800-171 and CIS CSC are now being complemented by newer standards like NAS 9933 and CMMC to respond to new and evolving threats. Similarly, automotive compliance standards like ISO/SAE 21434 exist to protect modern smart vehicles from cyberattacks.

 
Ensuring constant availability

Air travel is made possible due to the coordinated inter-operation of various components. Each part of its journey is guided by traffic controllers. Airborne traffic, airport status, and weather patterns are constantly changing parameters that have to be continuously updated. Road vehicles rely on navigation features, especially in rural and remote areas where network coverage could be sketchy.

 
Managing distributed architectures

Transportation networks are inherently distributed in nature. They might be spread cross-country or across continents. Air traffic controllers are spread all over the world and share information amongst each other; fleet management is often performed from a centralized data center which processes information from multiple locations. IT admins for both sectors have to ensure smooth operation of remote network components, with minimal latency and maximum availability of key information.

 
Optimizing traffic

Traffic management is a useful tool that helps save time and fuel. Air traffic controllers calculate airport capacities in advance and ask pilots to make speed and course corrections to eliminate holding times above airports. Similarly, road transport companies use traffic management to optimize hauling trips to cover all the stops with minimal fuel usage.

OpManager, a comprehensive network monitoring tool

It's evident that network monitoring is a pre-requisite to safeguard and optimize aviation and automotive networks, airport IT teams would also need software to monitor airport IT networks. A good network monitoring tool continuously gathers data from the devices in its network and alerts IT admins of any abnormal developments. It also should have extended functionalities like scheduling, failover, fault management, and easy configuration management.

OpManager handles all of these prerequisites. OpManager can discover network devices such as switches, routers, desktops, servers, and virtual machines. Associate 200+ monitors with multi-level thresholds, generate user configured alerts and notification profiles, and create customized reports. This, along with its array of in-house add-ons and integrations makes OpManager a comprehensive network monitoring tool.

What sets OpManager apart from its competitors?

OpManager's features are tailor-made to ensure convenient and concise monitoring. It's UI is feature dense, with customizable dashboards and intuitive maps to provide deep visibility into networks. This is particularly helpful for large distributed networks.

Some of OpManager's beneficial features include:

  • Seamless scalability: OpManager scales up to monitor enterprise-class networks smoothly, handling up to 30,000 devices and 50,000 interfaces. OpManager also supports more than 450 vendors and 10,000 device types, measuring over 200 performance metrics.
  • Convenient discovery: OpManager's auto discovery tools and discovery filters allow users to mass discover new devices. Users can schedule discoveries, generate discovery reports, and create discovery rules. Discovery rules allow users to associate monitors automatically, add to business views, or generate notification profiles.
  • Adaptive thresholds: OpManager can set adaptive thresholds by using machine learning and predictive algorithms to study normal network performance. Sparing you the need to manually change thresholds based on changing network performance and requirements.
  • Alarms and notifications: OpManager generates color-coded alarms to notify users of emerging issues. Alarm escalation rules can be used to push unacknowledged alarms up the chain of command and notification profiles can be set to send notifications via e-mail, SMS, slack, webhook, etc.
  • Concise reports: OpManager's 100+ report templates and additional user-customized reports equips you to generate any type of report suited for your organizational or personal requirements.
  • Observability and AIOps: Features like root cause analysis, automated workflow, NetPath analysis, and adaptive thresholds offer proper fault management, deep visibility into your network, and advanced automation. OpManager also has an array of tools like ping and traceroute for easy troubleshooting.
  • Maps and dashboards: OpManager allows users to view all vital information in feature-dense maps, business views, rack views, 3D floor views, and Layer2 maps. Start visualizing networks ranging anywhere from a single server stack, to the network topology of an entire floor, to network infrastructures placed across the world.

Elevate network performance with OpManager

OpManager keeps constant watch over your network and micro-manages its configurations to best suit your requirements.There are multiple license versions based on the number of devices and the scope of monitoring, with unlimited monitors permitted per device. Technical support is another important factor to consider for critical networks which can afford no downtime. ManageEngine provides basic support for all license versions and users can switch to more advanced support options if the need arises.

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Customer reviews

OpManager

OpManager - 10 Steps Ahead Of The Competition, One Step Away From Being Unequalled.

- Network Services Manager, Government Organization

Review Role: Infrastructure and Operations Company Size: Gov't/PS/ED 5,000 - 50,000 Employees

"I have a long-standing relationship with ManageEngine. OpManager has always missed one or two features that would make it truly the best tool on the market, but over it is the most comprehensive and easy to use the product on the market."

OpManager

Easy Implementation, Excellent Support & Lower Cost Tool

- Team Lead, IT Service Industry

Review Role: Infrastructure and Operations Company Size: 500M - 1B USD

"We have been using OpManager since 2011 and our overall experience has been excellent. The tool plays a vital role in providing the value to our organisation and to the customers we are supporting. The support is excellent and staff takes full responsibilities in resolving the issues. Innovation is never stopping and clearly visible with newer versions"

OpManager

Easy Implementation With A Feature Rich Catalogue, Support Has Some Room For Improvement

- NOC Manager in IT Service Industry

Review Role: Program and Portfolio Management Company Size: 500M - 1B USD

"The vendor has been supporting during the implementation & POC phases providing trial licenses. Feature requests and feedback is usually acted upon swiftly. There was sufficient vendor support during the implementation phase. After deployment, the support is more than adequate, where the vendor could make some improvements."

OpManager

Great Monitoring Tool

- CIO in Finance Industry

Review Role: CIO Company Size: 1B - 3BUSD

"Manage Engine provides a suite of tools that have made improvements to the availability of our internal applications. From monitoring, management and alerting, we have been able to peak performance within our data center."

OpManager

Simple Implementation, Easy To Use. Very Intuitive.

- Principal Engineer in IT Services

Review Role: Enterprise Architecture and Technology Innovation Company Size: 250M - 500M USD

"Manage Engine support was helpful and responsive to all our queries"

 
 
 

Case Studies - OpManager

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