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RUM Agent Download

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Download Real User Monitoring agent for Applications Manager

If you are using Applications Manager's Real User Monitoring feature, download the appropriate RUM agent from the table below.

Users who have previously downloaded the RUM agent can upgrade to the latest version by installing the provided service pack from this link.

Who should Download? Agent Version Operating System
Windows Linux
Customers using build no. 172700 and above 4.3
Download (64 Bit)
SHA256:
5d55f1bce61a3cb84fae98e16bbb9b5caff1d212a4819ce67043c69f22c6fba6
Click to copy SHA256 value
Download (64 Bit)
SHA256:
7e7bec70676d2609b718e72bb8b0ef640c27a455c9313c1573c9553235919084
Click to copy SHA256 value
Customers using build no. 16310 to 172600 3.12
Download (64 Bit)
SHA256:
bc6e8ed04dc3958796f3e1022ee86b199746f94c7899e0c190f19560d6bb4c86
Click to copy SHA256 value
Download (64 Bit)
SHA256:
81dbd1c7b8fb139ce602b0312e893efd9bc9b780cea2743787146f6a406dd656
Click to copy SHA256 value
Customers using build no. 16160 to 16300 3.0
Download (64 Bit)
SHA256:
2406d295a02cd20247df01f3c388b836f41ee5846a6e408b0ec436ef3dbb733a
Click to copy SHA256 value
Download (64 Bit)
SHA256:
a1148ec326890d8fa52af71bb30e0fff35fa745543e3062b051c50bae42109fb
Click to copy SHA256 value
Customers using build no. 15570 to 16150 2.0
Download (64 Bit)
SHA256:
2ecdd1a632930f47a77a0981d3cf68e8494392194c06d66cc07bcefaf059f7a9
Click to copy SHA256 value
Download (64 Bit)
SHA256:
1d4783396b0c348d0c9255bca8720140ba6c1ec31157e9416275b429ca15788f
Click to copy SHA256 value
Customers using build no. 15390 to 15560 1.0
Download (64 Bit)
SHA256:
2809a6cc5751f26faad2ee81d270ee2db55b853abfdc3fb07fd5c66c74479cc1
Click to copy SHA256 value
Download (64 Bit)
SHA256:
cec621e0c13a1c0a2cfe4c86c59f439d16a7652547069efab013131cc49d886e
Click to copy SHA256 value

Note: RUM agent is not a standalone product. It will work only in combination with ManageEngine Applications Manager.

Note: It is recommended to use the SHA256 checksums to verify the integrity of the packages you download.

Frequently Asked Questions
  • Is RUM Agent an add-on feature in Applications Manager?

    RUM will be available as a count based add-on module. It will work with both Professional and Enterprise editions of Applications Manager.

    • Each website monitored with RUM will be counted as 1 monitor in the license. The price also depends on the Page views metric.
    • Page views will have a monthly (calendar) limit and users will be charged separately based on the tier that they purchase. For more details, click here.

  • How do I configure RUM in Applications Manager?

    You can refer to our help page and follow the steps given there.

  • I have a problem starting the RUM agent What do I do?

    You can refer our troubleshooting KB here.

  • Can I integrate RUM with APM Insight?

    No. For now, you cannot integrate RUM with APM Insight.

  • How do I resolve the 'No data available' error shown in 'ISP' tab?

    Real User Monitor does not show ISP details by default. A third-party geolocation API needs to be purchased and configured in RUM agent to obtain ISP data. Learn more

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It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.

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