Applications Manager's real user monitoring (RUM) enables you to track the digital end user experience of your website from a real-world user's perspective. It tracks the real user's journey on your website in real-time by analyzing the performance of websites and web applications and provides actionable, data-driven insights to help you improve your website's digital end user experience based on real user feedback and behavior.
Real user monitoring tools like Applications Manager enables you to get comprehensive insights into your website or web application performance with the help of our following real time user monitoring capabilities:
Real user application performance monitoring
Global website performance insights
Transaction performance analysis
User sessions insights
Platform-based performance tracking
Script error statistics
Get a holistic view into the performance of your website/web application based on Core Web Vitals from a real user's perspective. With Applications Manager's real user application monitoring, you can obtain a quick summary of how your website/web application is performing in real-time by keeping track of key RUM metrics such as Response Time, Page load time, Page Views, throughput and take corrective actions in case of abnormal values. Understand user satisfaction based on the Apdex score generated by the monitor to find out how your real users would be experiencing on your website. By correlating page load times and user satisfaction metrics, you can prioritize performance issues that directly affect engagement and conversion rates.
Real user monitoring highlights performance variations across regions by analyzing real user data from different geographic locations. With Applications Manager's Real user monitoring tool, you can
Monitoring transaction performance helps teams detect slow or failed user actions that can lead to abandoned checkouts, incomplete workflows, or customer frustration.
Session-level insights help teams reconstruct real user journeys and isolate where users encounter delays, errors, or unexpected behavior.
Platform-level insights help ensure consistent user experience across modern browsers and devices, reducing performance regressions caused by environment-specific issues.
Frontend script errors can silently degrade user experience and application reliability without triggering traditional availability alerts.
| Industry | How it is used | Business outcome |
|---|---|---|
| E-commerce and retail | Monitors checkout flows, page load performance, and peak traffic behavior. | Reduced cart abandonment and improved conversion rates. |
| Banking and financial services | Tracks transaction flows and regional or device-specific performance issues. | Seamless digital banking and higher online service adoption. |
| Healthcare | Identifies performance lags in telemedicine, portals, and booking systems. | Improved patient trust, reliability, and care outcomes. |
| Education and e-learning | Detects content delivery delays and virtual classroom performance issues. | Consistent learning experiences and higher engagement. |
| Travel and hospitality | Monitors booking and itinerary tools during high-demand periods. | Higher booking completion and smoother user journeys. |
| Media and entertainment | Identifies buffering, resolution, and recommendation performance issues. | Improved audience retention and revenue growth. |
| Logistics and transportation | Ensures reliability of tracking systems, driver apps, and customer portals. | Operational efficiency and stronger customer trust. |
| SaaS and technology | Analyzes user interactions across features, APIs, and onboarding flows. | Improved feature adoption, retention, and revenue. |
| Government and public services | Maintains availability of citizen portals and critical services. | Efficient service delivery and higher public satisfaction. |
Receive intelligent alerts
Be the first to know when there is a slight discrepancy in the real user experience of your website. Our ML-powered alerting approach cuts down the noise while alerting you on critical events. You can receive the alerts in a medium of your choice - email, text or Slack.
Customizable Dashboards
Powerful visualizations help you see your most relevant information at a glance.
You can also create different dashboards for different teams based on your
needs.
Visualize your website's real user performance and predict future
performance growth trends with our intelligent forecast reporting feature.
Set up real user monitoring in minutes, not hours
Configure a real user monitor for your web application quickly without much fine tuning. The UI is easy to understand and does not need a big initial learning curve.
Simple, affordable pricing structure
Keep your costs in check even as your digital experience monitoring needs to expand. Check our pricing options here.
Real User Monitoring is a unique technology that helps keep an eye on how people use websites or applications with the aid of insightful performance data. Since it is impossible to know the impact that real world factors would have on the application performance, real user monitoring gives IT and DevOps teams a better perspective of how their application is being experienced by real end users. It is a real user application performance monitoring solution that gives you a clear view of how fast and smooth a website or app is running, so you can make it even better for everyone using it.
Real User Monitoring lets you see and understand web applications and websites just like your actual users do. It helps you understand your website from an end-user's perspective, which makes it easier to find and fix problems. For instance, users that are using a certain ISP or browser might be facing issues while interacting with your web application. Through RUM monitoring, one can make optimizations to their application such that it performs better in different conditions.
RUM Performance Monitoring keeps an eye on your websites and web applications by measuring how fast your site loads, tracking user actions, and spotting any errors in the code. All this data is neatly presented in an easy-to-use interface, so you can analyze and improve your website with ease!
Real browser monitoring (RBM) helps you test how your webpages work by imitating their actions on different web browsers and locations. It uses recordings to play back these actions on special agents called End User Monitoring (EUM) agents.
On the other hand, Real User Monitoring (RUM) lets you see how your websites are experienced by actual users in real-time, no matter where they are located in the world. It helps you understand how users perceive your websites and identify any issues they may encounter.
Real User Monitoring (RUM) analyzes live user interactions for real-world performance insights. Synthetic Monitoring involves simulated tests to evaluate application performance and availability.
RUM identifies user-centric issues, while Synthetic Monitoring ensures proactive performance testing, helping prevent issues before impacting users. Learn more.
Real User Monitoring (RUM) depends on actual user interactions, so it cannot detect issues in low-traffic scenarios or predict potential problems proactively. It provides limited control over test conditions, lacks immediate insights for unvisited paths, and may miss identifying issues until users are impacted. RUM also requires significant data processing, which can be resource-intensive.
Real User Monitoring (RUM) offers actionable insights into actual user experiences, helping identify performance bottlenecks in real-world scenarios. It provides detailed metrics on load times, user behavior, and geographic impact. By capturing real-time data, RUM aids in optimizing application performance, improving user satisfaction, and ensuring better decision-making based on real usage patterns.
Yes, you will need to download the RUM agent to configure real-user monitoring. Don't worry, it's easy! Just click on this link and you'll be able to download it from there.
RUM will be available as a count based add-on module. It will work with both Professional and Enterprise editions of Applications Manager.
A PageView, also called an impression, happens whenever someone looks at a page on your website. Even if a person views the same page more than once or refreshes it and looks at it again, it still counts as a separate PageView. PageView gives the traffic count of the webpage.
The PageView metric is particularly useful in understanding the frequency at which the webpage is visited. Based on the amount of PageViews, one can also understand the value that the page has to offer its visitors. Webpages that do not offer much to its visitors tend to have lesser PageViews.
It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.
Reviewer Role: Research and Development
"I like Applications Manager because it helps us to detect issues present in our servers and SQL databases."
Carlos Rivero
Tech Support Manager, Lexmark
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