Download Service Pack to upgrade DEM Collector (formerly RUM Agent)
This page serves as an upgrade manual for the Real User Monitoring / Mobile App Monitoring collector. By installing the provided service pack in the .ppm file format, users with DEM Collector/RUM Agent versions 3.9 and higher can seamlessly upgrade to the latest version. Get to know more about the latest features, enhancements and issues fixed in the release notes.
| Who should upgrade? | Upgrade path to the latest build | Steps | Troubleshooting | |
|---|---|---|---|
| Customers using Applications Manager build number | Customers using DEM Collector | ||
| v172700 and above | v4.0 and above | SHA256: 630c392a379503dfe7eb71f5362fa06abd2796928786395a339217cee0ecfbd8 Click to copy SHA256 value | Upgrade Guide |
| v172700 and above | v3.9 to 3.12 | SHA256: 3f40aef9f01cab5e9b888c9ff1df1f6c30aebbbeefbb464d28e61275a13b0456 Click to copy SHA256 value | Upgrade Guide |
| v16310 to v172600 | v3.9 to 3.11 | SHA256: fa96d8d39f8f27c00453cd2e29690501d3236bb94aa2b78f632b4a5654deb438 Click to copy SHA256 value | Upgrade Guide |
Note: It is recommended to use the SHA256 checksums to verify the integrity of the packages you download.
Note: We suggest moving to a compatible DEM Collector that matches the installed APM build version. Please refer to the compatibility matrix for guidance.
Users accessing the DEM Collector directly via the web client can see the build version in the top-right corner. Check the image guide to locate the build number.- Download the Service Pack
- Download the compatible service pack from the provided link. Place the downloaded file inside a folder on the machine where the DEM Collector is installed.
- If prompted, you may need to import the ManageEngine public key certificate file during the upgrade process. Please download the latest certificate file (.crt) from this linkand have it ready.
Note: This is a one-time process done to verify the integrity of the PPM file.
- Shutdown the DEM Collector
- If the DEM Collector service is currently installed on your system, please stop it’s operation. In the case of Windows, navigate to the Services application and locate the DEM Collector service. Right-click on the service and click Stop.
- Using the command line option, execute the following comand from the <DEM Collector Home> folder to stop the DEM Collector:
For Windows:StopServer.bat -force
For Linux: sh StopServer.sh -force - As a good practice, we recommend that you take a complete backup of the <DEM Collector Home> folder.
(or)
- Upgrade process
- Run the following script located in the <DEM Collector Home>/bin folder:
For Windows:UpdateManager.bat
For Linux: sh UpdateManager.sh - Browse to locate and select the service pack file (.ppm) saved on your computer.
- Click Install to initiate the upgrade process.
- If asked, browse and select the latest .crt file downloaded in the first step.
- Once the 'Installed' message appears on your screen, click Finish to complete the installation.
- Run the following script located in the <DEM Collector Home>/bin folder:
- Start the DEM Collector
Once you have completed the upgrade process, proceed with the following steps to start the DEM Collector:- If the DEM Collector service is currently installed on your system, navigate to the Services application and locate the DEM Collector service. Right-click on the service and click Start.
(or)
- Using the command line option, execute the following command from the <DEM Collector Home>folder to start the DEM Collector:
For Windows:StartServer.bat
For Linux: sh StartServer.sh
- Start the command line option (Windows) as an administrator [cmd → run as the administrator]. Click here to see the screenshot.
- <DEM Collector Home> refers to the directory in which you have installed the DEM Collector. This directory location is specified by you when you install the agent. For example,C:/Program Files/ManageEngine/DEMCollector.
Need Help?
Want help with upgrading to the latest version of DEM Collector? Please email us at appmanager-support@manageengine.com
Request 30-day Evaluation License for Add-ons
If you'd like to evaluate our add-ons, please fill in the form and send to us.Request for Add-ons Evaluation License here.
This form is only for users who have a Registered License and want to try out any add-on before they make a purchase. Evaluation users already have all 'add-ons' turned on by default. Free edition users who want to evaluate and then make a purchase can also submit their requests here.
End of Support - Product Support Life Cycle Information
We recommend users to switch to the latest version of Applications Manager. Check out our Product Support Life Cycle Information page to know which older versions of Applications Manager we no longer provide support for.
