Looking back at 2022, we've come a long way. In 2022, we received yet another recognition from Gartner® as we moved up in its Magic Quadrant™ to be named a Challenger in the IT Service Management Tools segment. We were also named a Customers' Choice in the midsize enterprises segment of Gartner Peer Insights™ 2022.
Let's check out the complete list of new features we introduced, resources we created, reports we were a part of, and a lot more that empowered your IT team and boosted productivity in 2022.
ServiceDesk Plus Cloud's problem and project management modules have received enhancements to make your ITSM operations more efficient. Create a solution or work-around specific to a problem and add it to the knowledge base easily in one click. Also, access your project's summary and associations right from the project details page and enjoy an improved project template.
Learn more →A successful facilities service management solution helps minimize disruptions and downtime while maximizing the life span of the facility's equipment and infrastructure. See how you can achieve that in your facilities department with ServiceDesk Plus.
Learn more →We have an exciting new feature for you. We've introduced asset life cycle in ServiceDesk Plus Cloud, allowing you to construct detailed life cycles for assets on a convenient drag-and-drop canvas, set up smart automation, and improve asset governance.
Learn more →Ever had new configurations and automations cause post-deployment disruptions in your IT service delivery? With the new built-in sandbox capabilities, you can effectively configure, test, and deploy configuration changes in a parallel service desk environment without affecting your daily ITSM tasks.
Learn more →Quick calls right from your service desk window? Yes, please! The new Zoho Voice integration enables users to leverage the telephony system to make instant calls right from the service desk window. No more switching tabs or windows while working on critical tasks.
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We're elated to let you know that the 2022 Gartner Magic Quadrant for IT Service Management Tools report recognizes ManageEngine as a Challenger. This is the third consecutive year we have been positioned in the annual research by Gartner.
Learn more →Wondering how the pandemic has affected the state of ITSM? Let's hear it straight from those in the field. ManageEngine surveyed 437 IT professionals about a range of topics in late 2021. Based on their answers, we curated this comprehensive report that details the state of ITSM two years into the pandemic.
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During an incident, what you see and what your end users see are two different stories. How do you communicate an IT incident to your clients without causing chaos and panic? Find out in this article.
Learn more →The transition to hybrid work models continues on, and more than ever, IT teams need to work closely with facilities teams. Check out this integrated approach to overcoming the challenges of growing interoperability between workspace management and ITSM.
Learn more →Cyberattacks have skyrocketed in recent years as hackers have taken advantage of vulnerable IT systems. Managing security threats can be overwhelming unless you have the right information to combat them. Learn about three techniques to help IT teams tackle security incidents better in this comprehensive knowledge article.
Learn more →Everybody needs a disaster plan, including your business. However, a plan isn't just documentation. How do you know your business continuity and disaster recovery (BCDR) plan is effective? What is ManageEngine's disaster recovery testing process? Read this article to find out.
Learn more →ManageEngine improved ITSM workflows to reduce complexity and solve business challenges for two manufacturing giants. Read the real-life ITSM success stories in this riveting e-book.
Learn more →Release and deployment management is the process of rolling out software updates or deliverables to users without interrupting services. I's not just about getting it out there; it's also about how fast and efficiently it's done. Find out how to master release management in our e-book.
Learn more →Change management has remained a crucial subject for decades in the IT world. Yet, even after years of learning and experimenting, IT leaders still find it challenging to execute changes perfectly in an IT ecosystem. Find out why and learn how to navigate changes in your enterprise in this compelling e-book.
Learn more →A ticketing system can make or break your service delivery. Check out this extensive guide on IT ticketing systems, how to discover the right ITSM solution for your enterprise, and the best practices that will elevate your service desk's efficiency.
Learn more →Struggling with typical service desk solutions that require complex codes for simple stuff? See how a modern, no-code ITSM platform can be a great alternative for you.
Learn more →The key change orchestrators or change agents have a huge role to play during the entire IT change enablement process. Who are these change agents? What are the types of change agents, and what skills do they require? What are their roles and responsibilities? Get the answers to these questions and more in this guide.
Learn more →What happens when an organization faces a major incident? The service desk team gets bombarded with tickets, and the IT team goes into a frenzy, struggling to firefight on both ends. This is where an incident commander steps in. Learn more in this intriguing, helpful guide about the role of an incident commander.
Learn more →Learn how eStore Logistics, the largest third-party logistics company in Australia, prevented an asset loss of $120,000 by using ServiceDesk Plus.
Learn more →Check out how Benetas, a leading not-for-profit organization, unified its service management processes across six different departments with ServiceDesk Plus.
Learn more →See how CouriersPlease, a specialized metropolitan parcel delivery business, adopted ServiceDesk Plus to deliver better customer service experiences.
Learn more →Learn how ServiceDesk Plus helped Regis (the largest provider of aged care in Australia) unify, automate, and accelerate service delivery to its 9,000 employees.
Learn more →Check out how Farmlands Co-operative, a nationwide rural supply co-operative of 70,000 shareholders from rural communities around New Zealand, migrated to the cloud to deliver hassle-free self-service to its employees.
Learn more →Australian Community Media found the perfect fit to kick-start its service management again with ServiceDesk Plus. See how ServiceDesk Plus became the media company's singular answer to managing all its service processes after using ServiceNow.
Learn more →Check out why a global commercial law firm chose ServiceDesk Plus as the service management platform for all its non-IT needs.
Learn more →See how an automotive components supplier took its first step towards unifying its IT, HR, facilities, and engineering departments with ServiceDesk Plus.
Learn more →Learn how a 130-year-old nonprofit healthcare group from the United States decided to overhaul its two-decade-old legacy service desk with ServiceDesk Plus
Learn more →Learn how ServiceDesk Plus reduced the operational costs and high complexity of delivering IT services for one of the world's leading manufacturers of cement, ready-mix concrete, aggregates, and other sustainable building solutions.
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Bring order to the chaos of documents and spreadsheets in your HR department. Learn how your organization can implement and benefit from a better approach to HR service delivery and provide exceptional employee experiences.
Learn more →Manufacturing organizations haven't evaded the digitization of anything and everything either. It's imperative for manufacturing organizations to stay on top of IT incidents to reduce manufacturing downtime.
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We recently concluded a splendid year of the Masterclass series, a user education initiative from ServiceDesk Plus. It was an exhilarating journey as it garnered more than 9,000 registrations. The 2022 series is divided into two seasons with different themes.
We were all just coming out of lockdown, and offices were opening up, yet not everyone was turning up to the office every day. A lot of people chose to stay back and work from home permanently. However, a large chunk of people chose the new norm: hybrid work. So, we dedicated this season to showing our customers how they can leverage ServiceDesk Plus to expertly provide services even in the hybrid work model. Here's the list of all the episodes for both the cloud and on-premises offerings of
ServiceDesk Plus:
Learn how you can build a successful onboarding process for your organization with four real-life examples.
Learn more →Check out these real-life examples to learn how you can design a better major incident management process for your enterprise.
Learn more →Learn how you can roll out changes effectively and help your organization embrace them in this video where we discuss some real-life examples.
Learn more →Are you a user or evaluator of ServiceDesk Plus wanting to learn more about how certain features, processes, or integrations are configured and used effectively? Check out the following:
Ever wondered who we are, what we stand for, and what it is that we bring to the table? Check out this page to learn why over 100,000 customers have put their trust in ServiceDesk Plus to transform their IT service desks and deliver exceptional employee experiences.
Learn more →Looking for a better alternative to your ITSM solution? Check out how ServiceDesk Plus supersedes its competition in the market and why it's the right fit for your organization.
Learn more →Learn how ServiceDesk Plus, a full-stack ITSM suite, is the best platform to help transform ITSM for your organization.
Learn more →For more information about our latest events, reports, and resources, keep an eye on this page.