Help Desk Scheduler

Organize your IT Help Desk Activities
ITSM process automation
Plan, schedule, and assign service desk activities right from the built-in calendar

    Manage Technician Availability and Get Timely Reminders

  • Get a calendar view of open requests, problems, changes, tasks, and reminders assigned to a technician for a given month. View this information based on sites and support groups.
  • Manage technician availability by marking leave of absence right within the calendar.
  • Create tasks and configure reminders to get notified of the tasks in advance.
  • Reassign tickets, tasks, problems, and changes without having to navigate screens.
  • Assign backup technicians to handle tickets of unavailable technicians.

We're really enjoying using ServiceDesk Plus. It really helps us nail our ITIL® processes down harder, enables far more accurate reporting, and the technicians get a lot more out of it than our old help desk.

Dean Bird, CEO, My Book It, Australia

Organize your IT Help Desk Activities

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