Frequently asked questions

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Evaluation Questions

  1. After purchasing the software, will I be able to retain the data & configuration created during the evaluation?


  2. Can I try all the features of SCP during the evaluation period?

    Yes, the evaluation build comes with options to turn on all the features of SCP during the evaluation period.

  3. Whom should I contact for any technical assistance in setting up the system during the evaluation of the product?

    We can be reached at Toll free US : +1 888 720 9500 intl : +1 408-352-9115. Or mail us at .

  4. Can we have a demo of SCP to understand the product better?

    You can either try the product online at Or send your contact information at and our technicians would contact you and schedule a demo for you.

  5. I need some more days to evaluate. What should I do?
  6. How do I move the data from my test machine to a Production Server?
  7. How do I move the data from my previous helpdesk into SCP?

    We do data migration from other helpdesks as a professional service on chargeable basis. Please contact sales team ( ) for this.

  8. Where can I see the list of proposed enhancements in the product?
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