Product Life Cycle Plan - End of Support

ManageEngine has announced product life cycle plan for ManageEngine OpManager. OpManager 12.3 version was released in August 2017 and has since been available for download. Support for the older versions of OpManager, versions 6.x, 7.x, 8.x, 9.x, 10.x, 11.x and 12000 to 12200 series will end.

End of Support Specification

Version Build Nos. Year of Release Support/Maintenance Ends on
OpManager 6.x 6000 to 6016 December 2005 May 31, 2010
OpManager 7.x 7000 to 7206 May 2007 December 31, 2010
OpManager 8.x 8000 to 8812 February 2009 July 31, 2013
OpManager 9.x 9000 to 9450 November 2011 August 31, 2014
OpManager 10.x 10000 to 10200 March 2013 May 31, 2017
OpManager 11.x 11000 to 11500 September 2013 July 31, 2018
OpManager 11.6 11600 June 2015 June 30, 2019
OpManager 12.x 12000 to 12200 February 2016 December 31, 2019
OpManager 12.3 12.3.000 to 12.3.329 August 2017 March 31, 2021
OpManager 12.4 12.4.000 to 12.4.196 April 2019 March 31, 2022
OpManager 12.5 12.5.000 to 12.5.360 February 19, 2020 March 31, 2023
OpManager 12.5 12.5.361 to 12.5.664 March 24, 2021 December 31, 2023
Please be informed that 32 bit installations are no longer available in ManageEngine OpManager. Support will be stopped for all 32 bit installations by September 30,2022. We request all users with 32 bit builds to migrate to our 64 bit installations and help us with the process. You can either download the 64 bit installations from our here or contact our support team at for any queries regarding migration. To check if your installation is a 32 bit or 64 bit setup, click on the support icon (headphones icon on top shelf), scroll down to the 'Community and Details' section and select the 'Installation Info' tab.
CMDB and SIEM plug-ins are withdrawn from Jan 15, 2016. If you are existing customer using these plugins, you can switch to ServiceDesk Plus and Event Log Analyzer, at no additional cost. Register here to get the equivalent license.

End of Support Details

We strongly encourage our users to upgrade to the latest version to benefit from the new features, critical bug fixes, enhancements, and the flexibility to opt for special add–ons and plug–ins. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade and⁄or migrate. With the general availability of OpManager 12.3 since August 2017, we have decided to declare end of support (EOS) for the earlier major releases viz., Version 6.x, Version 7.x, Version 8.x, Version 9.x, Version 10.x, Version 11.x, Version 12000 and Version 12200.

Note: Any bug-fixes, changes, or enhancements will not be made over versions 6.x, 7.x, 8.x, 9.x, 10.x, 11.x, 12000, 12200, 12.3.x and 12.4.x henceforth.

Upgrade plans for existing customers:

  1. If you are in version 6, write to to get assistance on the upgrade path.
  2. If you are in version 7, 8, 9 or 10, upgrade to the latest build by following the upgrade path detailed here.
  3. For queries regarding renewal of your annual maintenance and support (AMS), get in touch with our sales team at .


1. Is the EOS different from EOL (end of life)?

A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.

2. I am on Version 7.x of OpManager Distributed Edition. Does the EOS apply to this edition as well?

A: The EOS (end of support) applies only to the standalone versions of OpManager. The Distributed Edition of OpManager is already EOLed. Please refer to distributed-network-monitoring.html for Distributed Edition related queries.

3. Is the upgrade free of cost?

A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

4. I have paid AMS for OpManager version 6 recently. How long is the support valid?

A: Support is valid and available till the period of AMS. You will need to upgrade to our latest version of OpManager, apply the latest OpManager license and the future renewal of your AMS will be on the latest license and not on the older license.

5. Why should I apply the new license file to the upgraded OpManager?

A: Though you have upgraded OpManager to the latest version, you will still need the license keys to enable functionality such as Monitoring Exchange, Active Directory, Virtualization (VMware and Hyper-V monitoring), MS SQL & more... These features are enabled only after you apply the latest license key.

6. I have a user-based or an older version license. What will be the impact on the AMS?

A: If you have renewed the AMS, you are eligible to get the equivalent license of the latest version free-of-cost. Since OpManager's latest version is licensed based on the number of devices, you have to inform our sales team () on how many number of devices you want to continue monitoring. The new license will be sent to you based on your request. Remember that you need to renew the product from thereon based on the new license and not on the older version's pricing.

7. My AMS has expired. What should I do now?

Please write to our sales team (). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

8. At what price will the AMS be renewed?

The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to for further clarifications.

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