Automated network fault remediation

The quick turnaround time in attending to a fault is the key to effective network fault management. Automating fault remediation to the possible extent leaves you with productive time to attend to other critical faults that need your physical presence and manual intervention. OpManager takes that one extra leap of packaging automated remediation features that drastically reduces downtime of network resources and also ensures quick resolutions to several faults.

Fast outage detection is critical to effective fault remediation: the faster a fault is identified, the faster it can be resolved. ManageEngine OpManager combines real-time monitoring with intelligent alerting and automated workflows to enable fast outage detection, instantly triggering remediation actions and minimizing downtime.

What is fault management?

Fault management is the component of network management concerned with detecting, isolating and resolving problems. Properly implemented, network fault management can keep connectivity, applications and services running at an optimum level, provide fault tolerance and minimize downtime. Platforms or tools designed specifically for this purpose are called fault management systems.

On the other hand, finding faults and intimating them to the on-field team only after the outage occurs serves no purpose. By the time the network admins put their hard efforts into locating, analyzing and resolving the issue, there might be definite productivity loss and operational failure. An ideal fault remediation system should be able to detect a potential outage even before it occurs and take preventive actions before it impacts end-users. One step ahead, it should even automate L1 and L2 troubleshooting tasks, allowing network admins to focus on other critical tasks.

OpManager: For the automated fault remediation

OpManager's fault management system performs the fault remediation process in an automated step-by-step fashion as below:

• Fault detection
• Fault diagnosis and isolation
• Event correlation and aggregation
• Restoration of service
• Problem resolution

Fault detection: The system discovers that service delivery has been interrupted or its performance has degraded.

Fault diagnosis and isolation: The source of the fault, such as a component failure or power outage, and its location in the network topology are identified.

Event correlation and aggregation: A single fault can cause multiple alarms, fault management systems often group related events for administrators and provide a root cause analysis.

Restoration of service: The network management system automatically executes any preconfigured scripts or programs to get services up and running as soon as possible.

Problem resolution: The source of the fault is corrected, repaired or replaced. Depending on the cause, manual intervention may be required.

IT Workflow Automation: OpManager is easily the one-of-a-kind solution with a built-in Workflow that lets you automate several fault-remedial tasks. With under 100 workflow checks and actions, you can automate several actions based on alerts while simultaneously troubleshooting the alert for the root cause. For instance, you can move a device to a maintenance mode, restart a service or a server, add a note to an alarm, trigger a trouble-ticket into help desk, execute a script to correct a fault on a system, or even execute another Workflow! The possibilities, as you see, are endless. More on IT Workflow automation.

Run Program Profile: With support to plug in any program, you can configure OpManager's automated remediation to execute a self-healing scripts, a batch or any program that does a corrective action to remediate a fault. For instance, you can execute a simple program that throws a pop-up alert on your screen for a particular fault, or even force-restart a server of service on a system.

Customer reviews

OpManager

OpManager - 10 Steps Ahead Of The Competition, One Step Away From Being Unequalled.

- Network Services Manager, Government Organization

Review Role: Infrastructure and OperationsCompany Size: Gov't/PS/ED 5,000 - 50,000 Employees

"I have a long-standing relationship with ManageEngine. OpManager has always missed one or two features that would make it truly the best tool on the market, but over it is the most comprehensive and easy to use the product on the market."

OpManager

Easy Implementation, Excellent Support & Lower Cost Tool

- Team Lead, IT Service Industry

Review Role: Infrastructure and OperationsCompany Size: 500M - 1B USD

"We have been using OpManager since 2011 and our overall experience has been excellent. The tool plays a vital role in providing the value to our organisation and to the customers we are supporting. The support is excellent and staff takes full responsibilities in resolving the issues. Innovation is never stopping and clearly visible with newer versions"

OpManager

Easy Implementation With A Feature Rich Catalogue, Support Has Some Room For Improvement

- NOC Manager in IT Service Industry

Review Role: Program and Portfolio ManagementCompany Size: 500M - 1B USD

"The vendor has been supporting during the implementation & POC phases providing trial licenses. Feature requests and feedback is usually acted upon swiftly. There was sufficient vendor support during the implementation phase. After deployment, the support is more than adequate, where the vendor could make some improvements."

OpManager

Great Monitoring Tool

- CIO in Finance Industry

Review Role: CIOCompany Size: 1B - 3B USD

"Manage Engine provides a suite of tools that have made improvements to the availability of our internal applications. From monitoring, management and alerting, we have been able to peak performance within our data center."

OpManager

Simple Implementation, Easy To Use. Very Intuitive.

- Principal Engineer in IT Services

Review Role: Enterprise Architecture and Technology InnovationCompany Size: 250M - 500M USD

"Manage Engine support was helpful and responsive to all our queries"