ManageEngine ServiceDesk Plus is an IT help desk software that is built to supercharge your IT help desk. The IT help desk is a single point of contact for end users who need help. It provides greater visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.
ManageEngine Patch Manager Plus is an all-around patching solution that offers automated patch deployment for Windows, macOS, and Linux endpoints. In addition, admins can seamlessly patch 950+ third-party updates across 850+ third-party applications, all from a centralized console. It's available both on-premises and on the cloud.
Upon successful integration, ServiceDesk Plus leverages the unified agent installed in the managed endpoints to fetch in-depth asset scan results in real time.
The unified agent - a robust unified endpoint management tool collects complete hardware details via advanced scanning mechanisms across Windows, macOS and Linux endpoints. The data is then collated and reported on the user console, while maintaining uniformity across the various endpoints and OSs.
By utilizing the enhanced data, users can further strategize asset management, thereby gaining an all-around perspective of the assets in the network.
Besides help desk and asset management, the integration unlocks a broader management horizon that includes out-of-the-box patch management, right from the SDP console.
By leveraging the capabilities of the unified agent, admins can manage patches in the endpoints via iframes. In addition to deployment and scheduling, you can track the patch status for individual endpoints as well as patch compliance for the network as a whole.
This unifies IT service management (ITSM) and Enterprise service management (ESM) solutions into a single console that boosts the organization's security as well as employee productivity and experience.
Juggling between securing endpoints, troubleshooting, and resolving tickets is undoubtedly a strenuous task. Add to that, the exponential increase in the number of vulnerabilities every year - a worst nightmare for every IT help desk.
However, what if there's a unified solution that can provide all of the below-mentioned features, right from a single console:
With the Patch Manager Plus-ServiceDesk Plus integration, users can perform all of these functions seamlessly while achieving much more.
