Home » Help » PMP-SDP integration FAQ

Patch Manager Plus - ServiceDesk Plus integration - FAQs

  1. How to integrate Patch Manager Plus with ServiceDesk Plus?

    To seamlessly integrate Patch Manager Plus with ServiceDesk Plus, refer to this document.

  2. How does ServiceDesk Plus identify new assets after the migration?

    ServiceDesk Plus identifies new assets after the migration based on the below-mentioned criteria (in the following order):

    • DC Resource ID
    • Service Tag
    • Workstation Name

    You can refer to this page for the complete details.

  3. I am an existing Patch Manager Plus user and have purchased the latest ServiceDesk Plus license. What features will be supported after the integration?

    On a successful integration with the latest ServiceDesk Plus license, users will be able to utilize Asset Scanning and Patch Management (via the SDP console), leveraging the unified agent. To know more about the features of the integration, refer here.

  4. Which ports should be whitelisted for the integration to work successfully?

    Here's a list of the ports that should be whitelisted for seamless functioning:

     

    Port Purpose Type Connection
    8383 For communication between the agent or distribution server and the Desktop Central server HTTPS In bound to server
    8027 The notification server port is responsible for communicating on-demand operations from the server to the agent TCP In bound to server
    8444 For Sharing remote desktops, System Manager, Chat HTTP In bound to server
    8032 For transferring files HTTP In bound to server
    8443 For Sharing Remote Desktops, System Manager, Chat HTTPS/UDP (for voice & video chat) In bound to server
    8031 For transferring files HTTPS In bound to server
  5. How to move the ServiceDesk Plus managed assets to Patch Manager Plus?

    To move the ServiceDesk Plus assets to Patch Manager Plus, login to the Patch Manager Plus console using admin credentials. Then, navigate to Admin -> Integrations -> ServiceDesk Plus Settings - > View computers and users managed under SDP

    You can view the list of the SDP managed assets here and can move them under the PMP managed assets. Once the assets have been moved, users need to wait for the 90 minutes agent refresh cycle for the process to be executed successfully.

  6. How to move the Patch Manager Plus managed assets to ServiceDesk Plus?

    To move the Patch Manager Plus managed assets to ServiceDesk Plus, login to the Patch Manager Plus console using admin credentials.

    • Then, navigate to Admin -> Scope of Management -> Computers
    • From the list, select the computers that you want to move. Next, click on Remove Computer(s)
    • Click OK on the pop-up and the selected computers will be removed.

       

  7. Is the integration available for cloud versions of PMP and SDP?

    As of now, the integration is available only for on-premises versions. Integration for cloud versions is in progress and will be launched in the upcoming releases.

  8. Why is the Patch Manager Plus console not loading within the ServiceDesk Plus console?

    When Patch Manager Plus is accessed from the ServiceDesk Plus console, a blank page is displayed. This can be due to one of the following issues:

    • Integration related issues
    • Network and security related issues
    • Permission related issues
    • Browser environment issue
    For troubleshooting, refer to this page
  9. After integrating Patch Manager Plus with ServiceDesk Plus, is it necessary to use both agents?

    Once integrated successfully, users can make use of only the unified agent to handle all the facets of the PMP-SDP integration.

     

Related documents