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  • Eby Brown, Napersville, IL.

Non-Invasive Active Directory Delegation: A Dream Come True For Eby Brown

American Customer Care Inc., is a premier provider of high quality customer contact center services. Founded in 1986, the company currently operates ten customer contact centers with over 2000 employees, 1800 web-enabled workstations, and 2000 Interactive Voice Response (IVR) ports located throughout Connecticut, Iowa, New York, Pennsylvania, Texas, and Wisconsin.




Wholesale Distribution


7 Branches, HQ at Napersville, IL.

What Eby-Brown Needed?

With a workforce of around 2500 spread across several locations and a proportionally large help desk, Eby-Brown's challenge lay in delegating inordinate Active Directory tasks to technicians, WITHOUT elevating their rights in the Active Directory, as this could award them control more than what their position would warrant for. That could also mean they own the potential to damage the Active Directory - willingly or inadvertently. Eby-Brown's infrastructure demanded an Active Directory Manager that will help their IT administrators to:

  • To Delegate Help Desk Technicians' Authority.
  • Moving Users From One Location to the Other.
  • To Secure Their Active Directory.

The ADManager Plus software has made is VERY simple to delegate common, every days roles to the service desk while limiting their ability to ultimately "damage" our AD. Once this tool was deployed - AD was locked down and cleaned up, and I could rest easy!

- Andrew Kramer, Infrastructure Analyst, Eby-Brown.

Enter ADManager Plus

ADManager Plus proved to be the right fit the groove that Eby-Brown was, for long, looking to fill. With user-friendly instructions and intuitive interface, and not to mention the multi-faceted features offered in clean-up, reporting and user-management, ADManager Plus surely had the appeal to be the preferred choice of a well-established wholesaler like Eby-Brown.

The Catnip for Eby-Brown:

Eby Brown is completely sold out on ADManager Plus' AD Delegation model, which offered them exactly what they were looking for: ability to delegate Active Directory tasks to help-desk without elevating their rights, which could provide them undesirable control over the Active Directory.

Moreover, ADManager Plus also offers "templates" through which IT administrators can ensure a delegated task is carried out the way they prefer. With this system IT helpdesk is only a pawn in their hands that carry out orders.

With all this, an IT administrator can even make a technically naive helpdesk agent carry out complex tasks such as Exchange mailbox management!

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit

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