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Fujairah e-Government automates AD management and improves IT support with ADManager Plus

About Fujairah e-Government

Fujairah is the capital of the Emirate of Fujairah located on the eastern coast of the United Arab Emirates. It boasts a rich cultural heritage with a number of important archaeological sites. Simultaneously, it serves as the industrial and commercial hub of the emirate, with an economy mainly based on coastal trade and tourism.

The government of Fujairah is working to diversify the economy and enhance the overall citizen experience by promoting new services through the use of technology. One such initiative is the Fujairah e-Government Department, which provides online services such as applications for government documents, access to government records, and payment of government fees.


Fujairah e-Government




Fujairah, United Arab Emirates

The business challenge: Optimizing and enhancing IT support

IT technicians at the department were carrying out routine Active Directory (AD) management tasks manually. They used native tools or PowerShell scripts to create, delete, and modify objects and fetch reports.

The team found this conventional method of AD management to be time-consuming and error-prone, plus it involved a huge amount of in-house labor.

The solution: Automating AD management tasks to expedite IT support

The Fujairah e-Government was looking for a solution that could automate all its AD management tasks and also provide extensive information about what was happening in its on-premises environment. At a ManageEngine event, Ahmed Abdul Kareem, senior systems engineer, came across ManageEngine ADManager Plus, a comprehensive management and reporting solution for Active Directory, Microsoft 365, and Exchange. The solution's ease of use immediately impressed him.

How ADManager Plus helped

After implementing ADManager Plus, the Fujairah e-Government soon saw its help desk's efficiency skyrocket. The Fujairah e-Government has been able to make informed decisions with the help of extensive reports containing inbuilt management actions. With the help of the solution, the department is successfully compliant with ISO and NESA standards.

Kareem and other technicians at the department found extensive help from the online training documents and the support services provided by the ADManager Plus team. The department's help desk technicians are now able to automate mundane tasks, including user provisioning and de-provisioning, with just a few clicks.

ADManager Plus helped the Fujairah e-Government improve the efficiency of its IT support desk and streamline its AD management by automating regular AD tasks.

"ADManager Plus acts as an elixir to streamline and enhance the performance of Active Directory. The tool is user friendly and makes IT support easier."

—Ahmed Abdul Kareem, senior systems engineer

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to de-provisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit

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