CARTI is a not-for-profit, multidisciplinary cancer care provider that delivers leading-edge medical services to more than 60,000 patients annually across Arkansas and beyond. Since 1976, CARTI has been a leader in cancer treatment innovation. With 18 treatment locations across the state and Arkansas's first cancer-focused surgery center, CARTI focuses on making trusted cancer care accessible and convenient without compromising on quality.
The IT team follows the same philosophy and aims to provide clinicians and staff with dependable and efficient internal IT services that enable uninterrupted patient care.
To strengthen its mission, CARTI was on the hunt for a modern and reliable IT service management solution. The team evaluated options such as SolarWinds Service Desk and Zendesk, but ultimately chose ServiceDesk Plus for its ability to build streamlined workflows and provide a centralized service experience tailored to the needs of its environment.
With ServiceDesk Plus, the IT team improved service delivery across key areas by leveraging:
- The native Azure integration for SSO and SAML authentication to provide secure and seamless access.
- Dynamic access request templates to streamline logical access to clinical applications.
- A centralized and fully traceable ticket queue supported by automated ticket triaging.
- Strong SLA enforcement to ensure maximize uptime for critical systems.
- End‐to‐end automated workflows to remove manual effort and improve process consistency.
- A custom self‐service portal designed to match the CARTI brand.
- Better asset visibility through multiple asset discovery methods.
This initiative represents a major step forward in CARTI’s ongoing commitment to delivering technology that supports high quality, efficient, and patient‐focused care.The entire implementation was completed in just 10 days, backed by thoughtful hypercare support from the ManageEngine team, which ensured a smooth transition and immediate value for CARTI’s IT operations.
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Since deployment, ServiceDesk Plus has streamlined helpdesk processes, improved asset visibility, and enhanced the overall user experience. Features such as automated workflows, branded notifications, and integrated asset management have significantly increased efficiency and responsiveness.
—Carson Seelinger, Chief Information Officer, CARTI