Features

All essentials for your IT help desk

ITIL-ready

Ensure high availability of your services

Implement an ITIL-recommended service management process with ServiceDesk Plus' ITIL-ready framework

Explore ITIL >

Self-service

Increase service desk adoption rates

Make your service desk easily accessible by being where your end users are.

Automation

Boost your service desk team's productivity

Relieve your service desk team from repetitive service desk chores by setting up efficient automations.

Customizations

Build a service desk that your business demands

Tailor fit your service desk attributes and processes to meet your business objectives.

  • Fine-grained authorizations

    Provide users with appropriate view and access permissions to requests, problems, changes, contracts, assets, solutions, and reports.

    Read more
  • Multi-site support

    Manage multiple sites with custom workflows and configurations for each site, all from a central service desk console.

    Read more
  • Service desk scheduler

    Allow your technicians to manage their requests, tasks, time off, and reminders from a central service desk calendar.

    Read more
  • For government organizations

    Deliver world-class IT services backed by ITIL best practices to your constituents.

    Read more
  • Custom request templates

    Build and publish dynamic request templates with associated workflows, tasks, and approvals.

    Read more
  • Custom applications

    Build and deploy custom business applications in the cloud on a simple drag-and-drop application builder.

    Read more
  • Custom actions

    Define and invoke actions—including tasks, webhooks, notifications, and custom actions—across the request life cycle.

    Read more
  • For hospitals

    Focus on supporting healthcare professionals and patients by automating your IT help desk and ensuring critical systems are available around the clock.

    Read more
  • Unrestricted programmability

    Build additional service desk functions with Deluge, a low-code programming language, and easily integrate with your business applications through webhooks.

  • Provisioning app

    Import all your Active Directory users into the cloud version of ServiceDesk Plus without any fuss.

    Read more
  • For K-12 schools

    Enable your K-12 school to have a world-class IT help desk software to report, track, and manage issues.

    Read more
  • For higher education

    Deliver efficient IT support to your students, faculty, and other campus staff with centralized ticket handling and streamlined communication.

    Read more

Asset management

Optimize asset utilization to ensure maximum ROI

Discover, track, and manage your IT and non-IT assets from a centralized location.

Explore Asset management >

Native IT integrations

Control and manage all things IT through 360 ITSM

Extend the scope of your IT service management tool with contextual integrations.

Explore integrations >

  • Endpoint management

    Perform desktop and mobile device management activities right from your ServiceDesk Plus console with the Desktop Central integration.

    Read more
  • Applications monitoring

    Keep your IT technicians informed about app and server anomalies with the Applications Manager integration.

    Read more
  • Active Directory user self-service

    Empower users to securely perform password resets or unlock their accounts with the ADSelfService Plus integration.

    Read more
  • Active Directory management

    Extend ticketing capabilities of your IT service desk to include AD user management activities using the ADManager Plus integration.

    Read more
  • Privileged access management

    Ensure maximum compliance with strict authentication processes for remote sessions from your service desk with the Password Manager Pro integration.

    Read more
  • Zoho Reports

    Create insightful reports and dashboards from your IT help desk data, without writing a single line of code, using this simple drag-and-drop user interface.

    Read more
  • Network monitoring management

    Automatically convert network alerts in OpManager Plus to service desk tickets and notify technicians about any network outage or alarms.

    Read more
  • 360° ITSM

    Manage and monitor your networks, desktop and mobile devices, and Active Directory all from within your IT help desk.

    Read more
  • Zia for ITSM New

    Reduce response times and improve end user satisfaction rates with Zia, the conversational virtual support agent for your IT service desk.

    Read more

Business integrations

Complement your existing business process

Reduce the gap between your business and service management processes with business app integrations.

  • Microsoft Outlook add-in

    Bring your help desk to your Outlook or Office 365 mailbox, and perform help desk activities without even accessing your help desk portal.

    Read more
  • Office 365 actionable messages

    Use the action buttons in your email notifications to act on support tickets from your Outlook or Office 365 mailbox.

    Read more
  • Office 365 calender

    Automatically create Office 365 calendar entries from reminders in ServiceDesk Plus, and sync reminders and time off between both calendars.

    Read more
  • Jira

    Create and link Jira issues to requests from within ServiceDesk Plus.

    Read more
  • Service desk APIs

    Have your developers use public, web-based APIs to integrate and connect with ServiceDesk Plus from anywhere you need.

    Read more
  • Microsoft Teams New

    Make your service desk easily accessible by adding it to your shared workspace on Microsoft Teams.

    Read more

Reports and dashboards

Monitor the health of your service desk

Gain insights on your service management processes by mining service desk data with the built-in reporting module.

Trusted by the world's best organizations

Let's support faster, easier, and together