Johnstaff is an independent consulting practice that serves both Australia and New Zealand. The company delivers advisory and project management services to infrastructure initiatives, supporting clients throughout the planning, execution, and operational phases. With efficiency and scalability at the core of its business, Johnstaff applies the same principles to its internal IT operations. Johnstaff implemented ServiceDesk Plus as its central IT service management platform to strengthen its IT service delivery.
The platform has streamlined day-to-day IT management and significantly improved the user experience. The IT team began experiencing immediate value from the platform thanks to expert implementation services offered by the ServiceDesk Plus team. This enabled Johnstaff Projects to establish a solid base to enhance IT operations and achieve maximum long-term advantages.
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ServiceDesk Plus has been a fantastic platform that we've implemented to assist improve the day-to-day management and user experience with our IT department. The implementation process was fantastic. There are so many possibilities with the platform and [we] trust that ManageEngine will be able to support us to maximize benefits into
the future.Kim Au, chief information officer, Johnstaff Projects