Drag, Drop, and Build Forms Your Way. Collect Only Relevant Information.
- Create custom forms or ticket templates to handle incidents and service requests.
- Provide technicians and end users role-based access to specific custom forms.
- Link custom forms with relevant expert technician groups for faster assignment and ticket resolution.
- Configure and add various types of additional fields like single and multi-line text fields and pick lists, numeric, and date or time to your custom ticket templates.
- Add additional fields to custom forms using the easy drag and drop mechanism.
- Design end user form view by configuring requester view and edit permissions for every field in the form canvas.
Include Workflows in Custom Forms. No Programming Required.
- Associate tasks to custom incident forms and set dependencies.
- Configure automatic triggering of tasks when a ticket is created from the template.
- Enable multi-level approvals and associate service SLAs with custom service request forms.
- Extend form workflows using custom scripts and perform actions like enable or disable fields, show or hide fields, and mandate or non-mandate fields.
A couple of our favorite features are request templates that allow us to almost 'dummy-proof' requests to make sure they go to the right person with the right information, and notifications that inform us of requests submitted even when we're away from our office without a wild goose chase.